Another MainWP Child Plugin not detected

unable connect child site with dashboard.
Cpanel shared hosting. Modsecurity disabled, reset default htaccess,
Installed plugin:
All in One SEO
Classic editor
disable comments rb
Cookie Notice & Compliance for GDPR / CCPA
MainWP Child latest version 4.1.6.1

Main wp Dashboard updated

on same hosting i have other 2 site connected to mainwp dashboard.
Also i have request provider to check if my mainwp dashboard ip was blocked, but doesn’t blocked.

I just try to disable all plugin and activate default theme, no luck.
Every time i try to connect i disable/enable mainwp child.
Debug.log is empty

Child site info:

### Server configuration           Required value                                         Value                                        Status   ###

MAINWP CHILD                       
                                   MainWP Child Version                                   4.1.6.1                                      4.1.6.1     Pass        
WordPress                          
                                   WordPress Version                                      >=3.4                                        5.7.1       Pass        
                                   WordPress Memory Limit                                 >=64M                                        40M         Warning     
                                   MultiSite Disabled                                     =true                                        true        Pass        
                                   FileSystem Method                                      = direct                                     direct      Pass        
PHP SETTINGS                       
                                   PHP Version                                            >=5.6                                        7.4.16      Pass        
                                   PHP Safe Mode Disabled                                 OFF                                          
                                   PHP Max Execution Time                                 >=30 seconds                                 300         Pass        
                                   PHP Max Input Time                                     >=30 seconds                                 300         Pass        
                                   PHP Memory Limit                                       >=128M (256M+ best for big backups)          256M        Pass        
                                   PCRE Backtracking Limit                                >=10000                                      1000000     Pass        
                                   PHP Upload Max Filesize                                >=2M (2MB+ best for upload of big plugins)   128M        Pass        
                                   PHP Post Max Size                                      >=2M (2MB+ best for upload of big plugins)   128M        Pass        
                                   SSL Extension Enabled                                  =true                                        true        Pass        
                                   SSL Warnings                                           = empty                                                  Pass        
                                   cURL Extension Enabled                                 =true                                        true        Pass        
                                   cURL Timeout                                           >=300 seconds                                60          Warning     
                                   cURL Version                                           >=7.18.1                                     7.71.0      Pass        
                                   cURL SSL Version                                       >=OpenSSL/0.9.8l                             OpenSSL/1.1.1dPass        
MySQL SETTINGS                     
                                   MySQL Version                                          >=5.0                                        10.3.28-MariaDB-cll-lvePass        
BACKUP ARCHIVE INFORMATION         
                                   ZipArchive enabled in PHP                              =true                                        true        Pass        
                                   Tar GZip supported                                     =true                                        true        Pass        
                                   Tar BZip2 supported                                    =true                                        true        Pass        
SERVER INFORMATION                 
                                   WordPress Root Directory                               /home/ndjswwqm/public_html/                  
                                   Server Name                                            www.XXXX.com                      
                                   Server Software                                        Apache                                       
                                   Operating System                                       Linux                                        
                                   Architecture                                           64 bit                                       
                                   Server IP                                              185.56.218.9                                 
                                   Server Protocol                                        HTTP/1.1                                     
                                   HTTP Host                                              www.XXXX.com                      
                                   HTTPS                                                  ON - on                                      
                                   Server self connect                                    Response Test O.K.                           
                                   User Agent                                             Mozilla/5.0 (X11; Linux x86_64; rv:87.0) Gecko/20100101 Firefox/87.0
                                   Server Port                                            443                                          
                                   Gateway Interface                                                                                   
                                   Memory Usage                                           11.3 MB                                      
                                   Complete URL                                           https://www.xxx.com/wp-admin/admin.php?page=mainwp_child_tab
                                   Request Time                                           1618562832                                   
                                   Accept Content                                         text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,*/*;q=0.8
                                   Accept-Charset Content                                 N/A                                          
                                   Currently Executing Script Pathname                    /home/ndjswwqm/public_html/wp-admin/options-general.php
                                   Current Page URI                                       /wp-admin/options-general.php?page=mainwp_child_tab
                                   Remote Address                                         91.187.XX.XX                               
                                   Remote Host                                            N/A                                          
                                   Remote Port                                            15581                                        
PHP INFORMATION                    
                                   PHP Allow URL fopen                                    ON                                           
                                   PHP Exif Support                                       YES ( V7.4.)                                 
                                   PHP IPTC Support                                       YES                                          
                                   PHP XML Support                                        YES                                          
                                   PHP Disabled Functions                                 apache_child_terminate, apache_setenv, define_syslog_variables, define_syslog_variables, escapeshellarg, escapeshellcmd, eval, exec, fp, fput, ftp_exec, ini_alter, ini_restore, inject_code, openlog, passthru, phpAds_XmlRpc, phpAds_remoteInfo, phpAds_xmlrpcDecode, phpAds_xmlrpcEncode, popen, posix_getpwuid, posix_kill, posix_mkfifo, posix_setpgid, posix_setsid, posix_setuid, posix_uname, posix_uname, proc_close, proc_get_status, proc_nice, proc_open, proc_terminate, shell_exec, syslog, system, xmlrpc_entity_decode,
                                   PHP Loaded Extensions                                  Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, intl, json, ldap, libxml, litespeed, mbstring, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, readline, session, shmop, snmp, soap, sockets, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
MySQL INFORMATION                  
                                   MySQL Mode                                             NO_ENGINE_SUBSTITUTION                       
                                   MySQL Client Encoding                                  utf8                                         
WordPress PLUGINS                  
                                   AddToAny Share Buttons                                 1.7.44                                       Inactive                
                                   All in One SEO                                         4.1.0.1                                      Active                  
                                   Classic Editor                                         1.6                                          Active                  
                                   Contextual Related Posts                               3.0.7                                        Active                  
                                   Cookie Notice & Compliance for GDPR / CCPA             2.0.3                                        Active                  
                                   Disable Comments RB                                    1.0.11                                       Active                  
                                   Disable REST API                                       1.6                                          Inactive                
                                   Disable XML-RPC                                        1.0.1                                        Inactive                
                                   MainWP Child                                           4.1.6.1                                      Active                  
                                   Wp DD Utils                                            1.3.3                                        Active                  
                                   WP Migrate DB Pro                                      1.9.14                                       Inactive                

### Next due                       Schedule                                               Hook                                      ###

Aprile 16, 2021 9:47 am            Every minute                                           action_scheduler_run_queue                   
Aprile 16, 2021 10:07 am           Ogni ora                                               wp_privacy_delete_old_export_files           
Aprile 16, 2021 10:08 am           Ogni ora                                               mainwp_child_cron_plugin_health_check_watcher
Aprile 16, 2021 10:08 am           Ogni ora                                               mainwp_child_cron_theme_health_check_watcher 
Aprile 16, 2021 10:46 am           Due volte al giorno                                    puc_cron_check_updates-wp-dd-utils           
Aprile 16, 2021 11:14 am                                                                  upgrader_scheduled_cleanup                   
Aprile 16, 2021 11:26 am                                                                  upgrader_scheduled_cleanup                   
Aprile 16, 2021 11:57 am           Due volte al giorno                                    wp_update_plugins                            
Aprile 16, 2021 11:57 am           Due volte al giorno                                    wp_update_themes                             
Aprile 16, 2021 11:57 am           Due volte al giorno                                    wp_version_check                             
Aprile 16, 2021 11:58 am           Ogni giorno                                            wp_scheduled_delete                          
Aprile 16, 2021 3:39 pm            Ogni giorno                                            delete_expired_transients                    
Aprile 16, 2021 4:33 pm            Ogni giorno                                            wp_scheduled_auto_draft_delete               
Aprile 16, 2021 5:09 pm            Ogni giorno                                            mainwp_child_cron_plugin_health_check_daily  
Aprile 16, 2021 5:09 pm            Ogni giorno                                            mainwp_child_cron_theme_health_check_daily   
Aprile 16, 2021 5:32 pm            Ogni giorno                                            aioseop_cron_check_remote_notices            
Aprile 16, 2021 8:18 pm            Due volte al giorno                                    wp_https_detection                           
Aprile 17, 2021 6:44 am            Ogni giorno                                            bp_purge_transients_cron                     
Aprile 17, 2021 8:52 am            Ogni giorno                                            recovery_mode_clean_expired_keys             
Aprile 21, 2021 4:03 pm            Una volta alla settimana                               wp_site_health_scheduled_check               

### Time                           Error                                               ###

MainWP is unable to find your error logs, please contact your host for server error logs.

DASHBOARD


### Server Info                    Required                                               Detected                                     Status   ###

MainWP Dashboard                   
MainWP Dashboard Version           4.1.6                                                  4.1.6                                        Pass        
MainWP Upload Directory            Writable                                               Writable                                     Pass        
MainWP Extensions                  
MainWP BackWPup Extension          4.0.3                                                  API License Active                           Pass        
MainWP File Uploader Extension     4.0.1                                                  API License Active                           Pass        
MainWP UpdraftPlus Extension       4.0.4                                                  API License Active                           Pass        
WordPress                          
WordPress Version                  >=3.6                                                  5.7.1                                        Pass        
WordPress Memory Limit             >=64M                                                  256M                                         Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
FileSystem Method                  = direct                                               direct                                       Pass        
PHP                                
PHP Version                        >=5.6                                                  7.4.9                                        Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Max Execution Time             >=30 seconds                                           30                                           Pass        
PHP Max Input Time                 >=30 seconds                                           60                                           Pass        
PHP Memory Limit                   >=128M                                                 256M                                         Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Upload Max Filesize            >=2M                                                   64M                                          Pass        
PHP Post Max Size                  >=2M                                                   64M                                          Pass        
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        
cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          60                                           Warning     
cURL Version                       >=7.18.1                                               7.71.1                                       Pass        
cURL SSL Version                   >=OpenSSL/0.9.8l                                       OpenSSL/1.0.2k-fips                          Pass        
PHP Allow URL fopen                YES                                                    
PHP Exif Support                   YES ( V7.4.)                                           
PHP IPTC Support                   YES                                                    
PHP XML Support                    YES                                                    
PHP Disabled Functions             dl, escapeshellarg, escapeshellcmd, passthru, popen, posix_getpwuid, posix_kill, posix_mkfifo, posix_setegid, posix_seteuid, posix_setgid, posix_setpgid, posix_setsid, posix_setuid, posix_uname, proc_close, proc_open, shell_exec, show_source, system,
PHP Loaded Extensions              Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, session, soap, sockets, sodium, sqlite3, standard, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib
MySQL                              
MySQL Version                      >=5.0                                                  10.4.13-MariaDB                              Pass        
MySQL Mode                         ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Client Encoding              utf8mb4                                                
Server Info                        
Server Software                    Apache/2                                               
Operating System                   Linux                                                  
Architecture                       64		 bit                                               
Server Protocol                    HTTP/2.0                                               
HTTPS                              ON                                                     
Server self connect                Not expected HTTP response body:                       
User Agent                         Mozilla/5.0 (X11; Linux x86_64; rv:87.0) Gecko/20100101 Firefox/87.0
Gateway Interface                  CGI/1.1                                                
Memory Usage                       12.24 MB                                               
Request Time                       1618563671                                             
Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,*/*;q=0.8
Accept-Charset Content             N/A                                                    
MainWP Settings                    
Number Of Child Sites              116                                                    
Use WP-Cron                        No                                                     
Optimize for Shared Hosting or Big NetworksYes                                                    
Automatic Daily Update             Disabled                                               
Abandoned Plugins/Themes Tolerance 356                                                    
Maximum number of posts to return  25                                                     
Maximum number of pages to return                                                         
Primary Backup System              MainWP BackWPup Extension                              
Maximum simultaneous requests      4                                                      
Minimum delay between requests     200                                                    
Maximum simultaneous requests per ip1                                                      
Minimum delay between requests to the same ip1000                                                   
Maximum simultaneous sync requests 8                                                      
Minimum simultaneous install/update requests3                                                      
Active Plugins                     
BackWPup                           3.8.0                                                  Active                                       
Mainwp Custom Ext                  1.0.0                                                  Active                                       
MainWP Dashboard                   4.1.6                                                  Active                                       
MainWP Remote Backup Extension     1.1                                                    Inactive                                     
Query Monitor                      3.6.7                                                  Active                                       
WP Crontrol                        1.10.0                                                 Active                                       
WP Migrate DB                      1.0.17                                                 Active                                       

Hi Max,

can you tell me what response do you get from the Test Connection feature if you test this site?

i get:

Connection test failed.
Invalid response from the server, please try again.

but i don’t have any additional information

How can i test if problem comes from server configuration like firewall or other network issues?

Provider say that my ip wasn’t blocked by firewall, but i’am not trust!

Do you have any advice?

thanks

Max

Hi Max,

this is not an error message that I see often. However, I believe that it’s not coming from security layers on the server, but some misconfigured settings. However, hard to tell which one.

In some cases, it can be just a temporary network glitch, so it might be good to wait for 24-48 hours and try again.

If the problem doesn’t resolve, would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?

I wait on monday and try again, if i don’t have success send a ticket.

thank you

1 Like