BUG - Updating Plugin MainWP Bulk Settings Manager Extension (1/2)

Hi @bogdan ,

I have been having this issue since last update I have to go deactivate and reactivate the licence to update this plugin please see below.

The update process is starting. This process may take a while on some hosts, so please be patient.

Enabling Maintenance mode…

Updating Plugin MainWP Bulk Settings Manager Extension (1/2)

Downloading update from MainWP WordPress Manager - Manage Multiple WordPress Sites

An error occurred while updating MainWP Bulk Settings Manager Extension: Download failed. Forbidden

@UniversalDesignz Looks like this is a permission issue.

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Status → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

image

Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

Hi @kwcjr

Thanks for getting back please follow the link below

P/W kwcjr

Hi @kwcjr I haven’t heard back from you.

Yeah sure - I’m not having luck viewing that file you have linked. Can you please simply paste it here in a reply? Thank you.

@kwcjr

[details="Summary"]
### Server Info                    Required                                               Detected                                     Status   ###

MainWP Dashboard                   
MainWP Dashboard Version           4.1.8.1                                                4.1.8.1                                      Pass        
MainWP Upload Directory            Writable                                               Writable                                     Pass        
MainWP Extensions                  
Advanced Uptime Monitor Extension  5.2                                                    API License Active                           Pass        
Boilerplate Extension              4.0.2.1                                                API License Active                           Pass        
MainWP Branding Extension          4.0.2.1                                                API License Active                           Pass        
MainWP Bulk Settings Manager Extension4.0.2.1                                             API License Active                           Pass        
MainWP Clean and Lock Extension    4.0.1.1                                                API License Active                           Pass        
MainWP Clone Extension             4.0.1                                                  API License Active                           Pass        
MainWP Code Snippets Extension     4.0.1                                                  API License Active                           Pass        
MainWP Custom Dashboard Extension  4.0.2                                                  API License Active                           Pass        
MainWP Favorites Extension         4.0.5                                                  API License Active                           Pass        
MainWP File Uploader Extension     4.0.1                                                  API License Active                           Pass        
MainWP Maintenance Extension       4.0.2.1                                                API License Active                           Pass        
MainWP Page Speed Extension        4.0.1.1                                                API License Active                           Pass        
MainWP Post Plus Extension         4.0.2.1                                                API License Active                           Pass        
MainWP Pro Reports Extension       4.0.3                                                  API License Active                           Pass        
MainWP Staging Extension           4.0.1                                                  API License Active                           Pass        
MainWP Sucuri Extension            4.0.8.1                                                API License Active                           Pass        
MainWP Team Control                4.0.1.1                                                API License Active                           Pass        
MainWP UpdraftPlus Extension       4.0.4                                                  API License Active                           Pass        
MainWP URL Extractor Extension     4.0.1.1                                                API License Active                           Pass        
MainWP Vulnerability Checker Extension4.1                                                 API License Active                           Pass        
MainWP WooCommerce Shortcuts Extension4.1.1                                               API License Active                           Pass        
MainWP WooCommerce Status Extension4.0.6                                                  API License Active                           Pass        
*Backup MainWP                     0.9.22                                                                                                          
WordPress                          
WordPress Version                  >=3.6                                                  5.8.1                                        Pass        
WordPress Memory Limit             >=64M                                                  256M                                         Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
FileSystem Method                  = direct                                               direct                                       Pass        
PHP                                
PHP Version                        >=5.6                                                  7.4.23                                       Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Max Execution Time             >=30 seconds                                           300                                          Pass        
PHP Max Input Time                 >=30 seconds                                           120                                          Pass        
PHP Memory Limit                   >=128M                                                 512M                                         Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Upload Max Filesize            >=2M                                                   256M                                         Pass        
PHP Post Max Size                  >=2M                                                   256M                                         Pass        
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        
cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          600                                          Pass        
cURL Version                       >=7.18.1                                               7.66.0                                       Pass        
cURL SSL Version                   >=OpenSSL/0.9.8l                                       OpenSSL/1.1.1l-fips                          Pass        
PHP Allow URL fopen                YES                                                    
PHP Exif Support                   YES ( V7.4.)                                           
PHP IPTC Support                   YES                                                    
PHP XML Support                    YES                                                    
PHP Disabled Functions             No functions disabled.                                 
PHP Loaded Extensions              Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, json, libxml, mbstring, memcached, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, readline, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
MySQL                              
MySQL Version                      >=5.0                                                  5.7.32-35-log                                Pass        
MySQL Mode                         NO_ENGINE_SUBSTITUTION                                 
MySQL Client Encoding              utf8                                                   
Server Info                        
Server Software                    Apache                                                 
Operating System                   Linux                                                  
Architecture                       64		 bit                                               
Server Protocol                    HTTP/1.0                                               
HTTPS                              ON                                                     
Server self connect                Response Test O.K.                                     
User Agent                         Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.63 Safari/537.36
Gateway Interface                  CGI/1.1                                                
Memory Usage                       20.79 MB                                               
Request Time                       1631474119                                             
Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content             N/A                                                    
MainWP Settings                    
Number Of Child Sites              18                                                     
Use WP-Cron                        Yes                                                    
Optimize for Shared Hosting or Big NetworksNo                                                     
Automatic Daily Update             Install trusted updates                                
Abandoned Plugins/Themes Tolerance 365                                                    
Maximum number of posts to return                                                         
Maximum number of pages to return                                                         
Primary Backup System              *Backup for MainWP                              
Maximum simultaneous requests      2                                                      
Minimum delay between requests     750                                                    
Maximum simultaneous requests per ip1                                                      
Minimum delay between requests to the same ip2000                                                   
Maximum simultaneous sync requests 3                                                      
Minimum simultaneous install/update requests2                                                      
Active Plugins                     
MainWP Dashboard                   4.1.8.1                                                Active                                       
MainWP Key Maker                   1.2                                                    Active                                       
*Security                           5.124                                                  Active                                       
*Backup MainWP                      0.9.22                                                 Active
```[/details]

@kwcjr

Hi Keith any update for me?

@UniversalDesignz Sorry for the delay. Going over your everything looks to be in order except the version number of the Bulk Settings Manager extension obviously…

Would you be able to to TMP disable ALL non-MainWP plugins & then try updating again? For your knowledge the current version of the Bulk Settings Manager Extension is v4.0.3. It can also be downloaded and installed manually via your Account page on the MainWP.com website once logged in. Sometimes this will need to be done as a last resort, if things haven’t been kept updated frequently.

@kwcjr ,

Every time I have to go disable the Licence and deactivate update and reactive it so there has to something that is causing this issue not other plugins has this issue.

@UniversalDesignz

Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?

Hey @kwcjr ,

I just received your new update today and it seems @MainWP team has now fixed the Bug . After updating, it allowed me to update the plugin.

I have also noticed since past few updates the issue of updating spooling (infinite loop) has come back when we updated multiple sites.

I look forward to your response.