MainWP Community

Child sites disconnected

I have had 2 child sites become disconnected. When I try to reconnect them I receive and error “MainWP Child plugin not detected. First, install and activate the plugin and add your site to your MainWP Dashboard afterward. If you continue experiencing this issue, check the child site for known plugin conflicts, or check the MainWP Community for help.”

I have tried resetting the Unique ID but it does not work. I have checked the known plugin conflicts and I do not have either WP Cerber security or iThemes security installed. How can I reconnect my sites?

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Status --> Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

image

Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.


### Server Info                    Required                                               Detected                                     Status   ###

MainWP Dashboard                   
MainWP Dashboard Version           4.0.7.2                                                4.0.7.2                                      Pass        
MainWP Upload Directory            Writable                                               Writable                                     Pass        
MainWP Extensions                  
Advanced Uptime Monitor Extension  5.0.1                                                  Active                                       Pass        
MainWP Broken Links Checker Extension4.0                                                    Inactive                                     Warning     
MainWP Client Reports Extension    4.0.3                                                  Active                                       Pass        
MainWP iThemes Security Extension  4.0.1                                                  Active                                       Pass        
MainWP Maintenance Extension       4.0.1                                                  Inactive                                     Warning     
MainWP Page Speed Extension        4.0.1                                                  Inactive                                     Warning     
MainWP Pro Reports Extension       4.0-beta1                                              Inactive                                     Warning     
MainWP Sucuri Extension            4.0.3                                                  Active                                       Pass        
MainWP UpdraftPlus Extension       4.0.1                                                  Active                                       Pass        
MainWP Vulnerability Checker Extension4.0.1                                                  Active                                       Pass        
WP Fix It Extension                1.0                                                    Active                                       Pass        
WordPress                          
WordPress Version                  >=3.6                                                  5.3.2                                        Pass        
WordPress Memory Limit             >=64M                                                  40M                                          Warning     
MultiSite Disabled                 =true                                                  true                                         Pass        
FileSystem Method                  = direct                                               direct                                       Pass        
PHP                                
PHP Version                        >=5.6                                                  7.3.14-5+0~20200202.52+debian8~1.gbpa71879   Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Max Execution Time             >=30 seconds                                           60                                           Pass        
PHP Max Input Time                 >=30 seconds                                           60                                           Pass        
PHP Memory Limit                   >=128M                                                 256M                                         Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Upload Max Filesize            >=2M                                                   10M                                          Pass        
PHP Post Max Size                  >=2M                                                   10M                                          Pass        
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        
cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          60                                           Warning     
cURL Version                       >=7.18.1                                               7.38.0                                       Pass        
cURL SSL Version                   >=OpenSSL/0.9.8l                                       OpenSSL/1.0.1t                               Pass        
PHP Allow URL fopen                YES                                                    
PHP Exif Support                   YES ( V7.3.)                                           
PHP IPTC Support                   YES                                                    
PHP XML Support                    YES                                                    
PHP Disabled Functions             , pcntl_alarm, pcntl_async_signals, pcntl_exec, pcntl_fork, pcntl_get_last_error, pcntl_getpriority, pcntl_setpriority, pcntl_signal, pcntl_signal_dispatch, pcntl_signal_get_handler, pcntl_sigprocmask, pcntl_sigtimedwait, pcntl_sigwaitinfo, pcntl_strerror, pcntl_wait, pcntl_waitpid, pcntl_wexitstatus, pcntl_wifcontinued, pcntl_wifexited, pcntl_wifsignaled, pcntl_wifstopped, pcntl_wstopsig, pcntl_wtermsig,
PHP Loaded Extensions              Core, PDO, PDO_Firebird, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apc, apcu, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, igbinary, imagick, imap, interbase, intl, ionCube Loader, json, libxml, mbstring, memcached, msgpack, mysqli, mysqlnd, odbc, openssl, pcre, pdo_dblib, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, readline, recode, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
MySQL                              
MySQL Version                      >=5.0                                                  5.5.62-0+deb8u1                              Pass        
MySQL Mode                         NOT SET                                                
MySQL Client Encoding              utf8                                                   
Server Info                        
Server Software                    Apache/2.4.10 (Debian)                                 
Operating System                   Linux                                                  
Architecture                       64 bit                                                 
Server Protocol                    HTTP/1.0                                               
HTTPS                              OFF                                                    
Server self connect                Not expected HTTP response body:                       
User Agent                         Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.130 Safari/537.36
Gateway Interface                  CGI/1.1                                                
Memory Usage                       6.64 MB                                                
Request Time                       1581653514                                             
Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content             N/A                                                    
MainWP Settings                    
Number Of Child Sites              19                                                     
Use WP-Cron                        Yes                                                    
Optimize for Shared Hosting or Big NetworksYes                                                    
Automatic Daily Update             Install trusted updates                                
Abandoned Plugins/Themes Tolerance 365                                                    
Maximum number of posts to return  50                                                     
Maximum number of pages to return                                                         
Primary Backup System              MainWP UpdraftPlus Extension                           
Maximum simultaneous requests      4                                                      
Minimum delay between requests     200                                                    
Maximum simultaneous requests per ip1                                                      
Minimum delay between requests to the same ip1000                                                   
Maximum simultaneous sync requests                                                        
Minimum simultaneous install/update requests                                                       
Active Plugins                     
All-in-One WP Migration            7.16                                                   Active                                       
Breeze                             1.1.2                                                  Active                                       
Divi Admin Color Scheme            1.0                                                    Active                                       
LoginPress - Customizing the WordPress Login1.4.2                                                  Active                                       
MainWP Dashboard                   4.0.7.2                                                Active                                       
Peter's Login Redirect             2.9.4                                                  Active                                       
WP Fix It Extension                1.0                                                    Active                                       
WP Mail SMTP                       1.8.1                                                  Active                                       

Hi @larryjam, the system report looks fine. Nothing unusual in there.

  • Can you tell me what response do you get if your Test Connection for those 2 sites?
  • Do you use Cloudflare or any other cloud proxy for these sites?
  • Are there any other security plugins on sites?
  • Are both sites on the same server?
  • Both sites get a response of Connection successful when performing a test
  • I do not use Cloudflare or any other cloud proxy on either site.
  • I do not use any security plugins on either site
  • Yes both sites are on the same server (Digital Ocean via Cloudways)

@larryjam

Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?

I have opened a ticket

1 Like

The problem was caused by incorrect protocol. Disconnected sites were added to the dashboard as HTTP sites, while the actual sites were HTTPS. Updating site protocol in site Edit page, solved the problem.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.