Client Reports > Problem UpTime : Mail test OK but not if send

Hi
I don’t understand but if send a mail test i can see the UpTime, but if i send the report the UpTime disappears!
Capture d’écran 2021-10-01 125127
Capture d’écran 2021-10-01 125153

Thank you for your help

Olivier

Hi Olivier,

I haven’t seen this before.

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Status → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

image

Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

Hi Bogdan

Yep :slight_smile:

Server Info Required Detected État

MainWP Dashboard
Version de MainWP Dashboard 4.1.9.1 4.1.9 Avertissement
MainWP Upload Directory Writable Writable Ok
Extensions MainWP
Advanced Uptime Monitor Extension 5.2 API License Active Ok
MainWP Branding Extension 4.0.2.1 API License Active Ok
MainWP Client Reports Extension 4.0.8 API License Active Ok
MainWP Custom Dashboard Extension 4.0.2 API License Active Ok
MainWP Google Analytics Extension 4.0.3.2 API License Active Ok
MainWP Maintenance Extension 4.0.2.1 API License Active Ok
MainWP Page Speed Extension 4.0.1.1 API License Active Ok
MainWP Rocket Extension 4.0.2 API License Active Ok
MainWP Time Capsule Extension 4.0.1.1 API License Active Ok
WordPress
WordPress Version >=3.6 5.8.1 Ok
WordPress Memory Limit >=64M 512M Ok
MultiSite Disabled =true true Ok
Méthode fichier système = direct direct Ok
PHP
PHP Version >=7.0 7.4.24 Ok
PHP Safe Mode Disabled =true true Ok
PHP Max Execution Time >=30 seconds 300 Ok
PHP Max Input Time >=30 seconds 60 Ok
PHP Memory Limit >=128M 512M Ok
PCRE Backtracking Limit >=10000 1000000 Ok
PHP Upload Max Filesize >=2M 100M Ok
PHP Post Max Size >=2M 100M Ok
SSL Extension Enabled =true true Ok
SSL Warnings = empty Ok
cURL Extension Enabled =true true Ok
cURL Timeout >=300 seconds 60 Avertissement
cURL Version >=7.18.1 7.64.0 Ok
cURL SSL Version >=OpenSSL/0.9.8l OpenSSL/1.1.1d Ok
PHP autorise les URLs fopen OUI
Support PHP Exif OUI ( V7.4.)
Support PHP IPTC OUI
Support PHP XML OUI
Fonctions PHP désactivées , pcntl_alarm, pcntl_async_signals, pcntl_exec, pcntl_fork, pcntl_get_last_error, pcntl_getpriority, pcntl_setpriority, pcntl_signal, pcntl_signal_dispatch, pcntl_signal_get_handler, pcntl_sigprocmask, pcntl_sigtimedwait, pcntl_sigwaitinfo, pcntl_strerror, pcntl_unshare, pcntl_wait, pcntl_waitpid, pcntl_wexitstatus, pcntl_wifcontinued, pcntl_wifexited, pcntl_wifsignaled, pcntl_wifstopped, pcntl_wstopsig, pcntl_wtermsig,
Extensions PHP chargées Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apc, apcu, bcmath, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, geoip, gettext, hash, iconv, igbinary, intl, json, libxml, mbstring, memcached, msgpack, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, pspell, readline, redis, session, shmop, snmp, soap, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib
MySQL
MySQL Version >=5.0 10.3.29-MariaDB-0+deb10u1 Ok
Mode MySQL ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
Encodage client MySQL utf8mb4
Server Info
Logiciel du serveur nginx/1.14.2
Système d’exploitation Linux
Architecture 64 bit
Protocole du serveur HTTP/2.0
HTTPS OUI
Connexion automatique du serveur Réponse du corps HTTP non espérée : ERREUR 401

        ERREUR 401
    
    
		- Merci de contacter votre hébergeur -
    
    
		WP Trigone

Agent utilisateur Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/94.0.4606.61 Safari/537.36
Interface de passerelle CGI/1.1
Utilisation de la mémoire 16.95 MB
Temps de la requête 1633104956
Contenu accepté text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,/;q=0.8,application/signed-exchange;v=b3;q=0.9
Jeu de caractère accepté pour le contenuIndisponible
Réglages MainWP
Nombre de sites enfants 38
Utiliser WP-Cron Oui
Optimiser pour l’hébergement mutualisé ou les grands réseauxOui
Mise à jour quotidienne automatiqueInstall trusted updates
Tolérance d’abandon d’extension/thème365
Nombre maximal d’articles à retourner
Nombre maximal de pages à retourner
Système de sauvegarde principale MainWP WP Time Capsule Extension
Requêtes simultanées maximum 4
Délai minimum entre les requêtes 200
Requêtes simultanées maximum par IP1
Délai minimum entre les requêtes vers la même IP1000
Nombre maximum de requêtes de synchronisation simultanées
Requêtes maximum d’installation/mise à jour simultanées
Extensions activées
Backup and Staging by WP Time Capsule1.22.4 Actif
MainWP Dashboard 4.1.9 Actif
MainWP Time Capsule Extension 4.0.1.1 Actif
SecuPress Pro — WordPress Security 2.0.3 Actif

Hi Olivier,

Can you try to reinstall the Client Reports extension and see if that helps?

Hi Bogdan

OK. I come back later