MainWP Community

Elementor Pro Updates Never Show in MainWP

Elementor Pro updates are not appearing in MainWP. I first saw this issue on Elementor Pro 2.9.2 and it continues with 2.10.3. Elementor Support has been very reluctant to really investigate.

Similar issue occured with Ultimate Addons for Elementor and Brain Force (developer) found a conflict with iThemes security. They reported this to iThemes support & it appears to be fixed now as UAE 1.25.1 applied correctly.

Here’s the scenario…

WordPress dashboard mirrors what MainWP shows for updates & Elementor Pro never shows in either for me. If you log into the actual WordPress dashboard, hit check updates again, Elementor Pro will show. If you resync MainWP with child site, Elementor Pro shows but will not update using MainWP.

If you then deactivate iThemes, resync MainWP with the Child, and apply updates — success. Elementor Pro updates to 2.10.3.

To me, this appears to be a conflict iThemes & Elementor Pro but maybe it’s a MainWP issue. Elementor has agreed to elevate this to their Tier 3 team but have been very reluctant to engage. Their initial response was to refresh my updates & apply from the WordPress dashboard (i.e. log into every site I use Elementor Pro & update manually – not helpful & really defeats the purpose of using MainWP.

Hi @CurtE,

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Status --> Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

image

Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.


### Server Info                    Required                                               Detected                                     Status   ###

MainWP Dashboard                   
MainWP Dashboard Version           4.0.7.2                                                4.0.7.2                                      Pass        
MainWP Upload Directory            Writable                                               Writable                                     Pass        
MainWP Extensions                  
MainWP UpdraftPlus Extension       4.0.2                                                  Active                                       Pass        
WordPress                          
WordPress Version                  >=3.6                                                  5.4.2                                        Pass        
WordPress Memory Limit             >=64M                                                  40M                                          Warning     
MultiSite Disabled                 =true                                                  true                                         Pass        
FileSystem Method                  = direct                                               direct                                       Pass        
PHP                                
PHP Version                        >=5.6                                                  7.2.31                                       Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Max Execution Time             >=30 seconds                                           30                                           Pass        
PHP Max Input Time                 >=30 seconds                                           60                                           Pass        
PHP Memory Limit                   >=128M                                                 256M                                         Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Upload Max Filesize            >=2M                                                   128M                                         Pass        
PHP Post Max Size                  >=2M                                                   128M                                         Pass        
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        
cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          60                                           Warning     
cURL Version                       >=7.18.1                                               7.71.0                                       Pass        
cURL SSL Version                   >=OpenSSL/0.9.8l                                       OpenSSL/1.1.1g                               Pass        
PHP Allow URL fopen                YES                                                    
PHP Exif Support                   YES ( V7.2.)                                           
PHP IPTC Support                   YES                                                    
PHP XML Support                    YES                                                    
PHP Disabled Functions             exec, passthru, shell_exec, system,                    
PHP Loaded Extensions              Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, intl, ionCube Loader, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, pspell, session, shmop, snmp, soap, sockets, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
MySQL                              
MySQL Version                      >=5.0                                                  10.2.32-MariaDB                              Pass        
MySQL Mode                         ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Client Encoding              utf8mb4                                                
Server Info                        
Server Software                    Apache                                                 
Operating System                   Linux                                                  
Architecture                       64 bit                                                 
Server Protocol                    HTTP/1.1                                               
HTTPS                              ON - on                                                
Server self connect                Not expected HTTP response body:                       
User Agent                         Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.116 Safari/537.36
Gateway Interface                  CGI/1.1                                                
Memory Usage                       40.65 MB                                               
Request Time                       1594128216                                             
Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content             N/A                                                    
MainWP Settings                    
Number Of Child Sites              30                                                     
Use WP-Cron                        No                                                     
Optimize for Shared Hosting or Big NetworksNo                                                     
Automatic Daily Update             Install trusted updates                                
Abandoned Plugins/Themes Tolerance                                                        
Maximum number of posts to return                                                         
Maximum number of pages to return                                                         
Primary Backup System              MainWP UpdraftPlus Extension                           
Maximum simultaneous requests      4                                                      
Minimum delay between requests     200                                                    
Maximum simultaneous requests per ip1                                                      
Minimum delay between requests to the same ip1000                                                   
Maximum simultaneous sync requests                                                        
Minimum simultaneous install/update requests                                                       
Active Plugins                     
iThemes Security                   7.7.1                                                  Active                                       
MainWP Dashboard                   4.0.7.2                                                Active                                       
WPS Hide Login                     1.5.6                                                  Active                                       

Hi @CurtE, some of my clients use Elementor Pro and I can update them via MainWP Dashboard without any issues. But I’m not using iThemes, because I’ve seen more issues with that plugin in the past. Wordfence Security has been my choice for years now.

1 Like

Hi @CurtE,

everything looks fine in the system report.

It’s really strange issue. There is custom support added for Elementor Pro, so updates should be working fine.

Can you please check if the update has been added to the Ignore list by accident?

Thank you - I’ve had a few individuals from my hosting firm suggest moving away from iThemes as well. I’ve used it for 2-3 years without issue but something has definitely changed in the last 6 months (at least with the paid plug-ins I use).

1 Like

Thank you – Just confirmed that I don’t have anything in the ignore list. I firmly believe this is a conflict with iThemes and we’ll see if Elementor Pro is able to get them engaged.

1 Like

Hi @CurtE, thanks for the update. Let us know how it goes.

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