Email not working since last dashboard update

Ever since the 4.1.5.1 dashboard update, I am not receiving emails from the dashboard. I use WP Offload SES Lite to send mail and everything was working fine before, and other plugins (like Wordfence) are sending email just fine, but nothing from the MainWP dashboard.

Right after the update I noticed an error message in the dashboard that said something about Mail not working, but it was partially hidden behind the left column of the dashboard, and before I could figure out what it said it disappeared and has not come back.

Any ideas?

Hi John,

We are pretty close to 4.1.6 release.

In this version, we have multiple improvements for emailing functionality.

Can you please update your MainWP Dashboard as soon as you get the update notice and see if this version solves the problem for you?

I installed 4.1.6 as soon as it came out, but still no email. WordPress and Wordfence both send email just fine, but nothing from MainWP.

Hi John,

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Status → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

image

Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.


### Server Info                    Required                                               Detected                                     Status   ###

MainWP Dashboard                   
MainWP Dashboard Version           4.1.6                                                  4.1.6                                        Pass        
MainWP Upload Directory            Writable                                               Writable                                     Pass        
MainWP Extensions                  
MainWP Branding Extension          4.0.2.1                                                API License Active                           Pass        
MainWP Bulk Settings Manager Extension4.0.2.1                                                API License Active                           Pass        
MainWP Clean and Lock Extension    4.0.1.1                                                API License Active                           Pass        
MainWP Wordfence Extension         4.0.3                                                  API License Active                           Pass        
WordPress                          
WordPress Version                  >=3.6                                                  5.7.1                                        Pass        
WordPress Memory Limit             >=64M                                                  256M                                         Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
FileSystem Method                  = direct                                               direct                                       Pass        
PHP                                
PHP Version                        >=5.6                                                  7.3.16-1+ubuntu18.04.1+deb.sury.org+1        Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Max Execution Time             >=30 seconds                                           300                                          Pass        
PHP Max Input Time                 >=30 seconds                                           300                                          Pass        
PHP Memory Limit                   >=128M                                                 256M                                         Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Upload Max Filesize            >=2M                                                   64M                                          Pass        
PHP Post Max Size                  >=2M                                                   128M                                         Pass        
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        
cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          300                                          Pass        
cURL Version                       >=7.18.1                                               7.58.0                                       Pass        
cURL SSL Version                   >=OpenSSL/0.9.8l                                       OpenSSL/1.1.1d                               Pass        
PHP Allow URL fopen                YES                                                    
PHP Exif Support                   YES ( V7.3.)                                           
PHP IPTC Support                   YES                                                    
PHP XML Support                    YES                                                    
PHP Disabled Functions             disk_free_space, disk_total_space, diskfreespace, dl, exec, opcache_get_configuration, opcache_get_status, passthru, pclose, pcntl_alarm, pcntl_exec, pcntl_fork, pcntl_get_last_error, pcntl_getpriority, pcntl_setpriority, pcntl_signal, pcntl_signal_dispatch, pcntl_sigprocmask, pcntl_sigtimedwait, pcntl_sigwaitinfo, pcntl_strerror, pcntl_waitpidpcntl_wait, pcntl_wexitstatus, pcntl_wifcontinued, pcntl_wifexited, pcntl_wifsignaled, pcntl_wifstopped, pcntl_wstopsig, pcntl_wtermsig, popen, posix_getpwuid, posix_kill, posix_mkfifo, posix_setpgid, posix_setsid, posix_setuid, posix_uname, proc_close, proc_get_status, proc_nice, proc_open, proc_terminate, shell_exec, show_source, system,
PHP Loaded Extensions              Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, igbinary, imagick, json, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, redis, session, shmop, soap, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
MySQL                              
MySQL Version                      >=5.0                                                  10.4.12-MariaDB-1:10.4.12+maria~bionic       Pass        
MySQL Mode                         ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Client Encoding              utf8mb4                                                
Server Info                        
Server Software                    nginx/1.16.1                                           
Operating System                   Linux                                                  
Architecture                       64		 bit                                               
Server Protocol                    HTTP/2.0                                               
HTTPS                              ON                                                     
Server self connect                Not expected HTTP response body:                       
User Agent                         Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
Gateway Interface                  CGI/1.1                                                
Memory Usage                       10.66 MB                                               
Request Time                       1619516212                                             
Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content             N/A                                                    
MainWP Settings                    
Number Of Child Sites              10                                                     
Use WP-Cron                        Yes                                                    
Optimize for Shared Hosting or Big NetworksNo                                                     
Automatic Daily Update             Install trusted updates                                
Abandoned Plugins/Themes Tolerance 365                                                    
Maximum number of posts to return                                                         
Maximum number of pages to return                                                         
Primary Backup System              Default MainWP Backups                                 
Maximum simultaneous requests      4                                                      
Minimum delay between requests     200                                                    
Maximum simultaneous requests per ip1                                                      
Minimum delay between requests to the same ip1000                                                   
Maximum simultaneous sync requests                                                        
Minimum simultaneous install/update requests                                                       
Active Plugins                     
John's Admin Stuff                 0.3.1                                                  Active                                       
MainWP Child                       4.1.6.1                                                Active                                       
MainWP Dashboard                   4.1.6                                                  Active                                       
SpinupWP                           1.3                                                    Active                                       
Wordfence Security                 7.5.2                                                  Active                                       
WP Offload SES Lite                1.4.5                                                  Active                                       

Hi John,

I reviewed the report and it looks good.
Nothing unusual in there.

However, can you try to deactivate the WP Offload SES Lite plugin and see if that helps?

Okay, I deactivated and then reactivated the plugin. Leaving it deactivated is not an option, as my server does not provide SMTP. (That’s more and more common with quality hosting services, as web server based SMTP has huge deliverability issues these days.) So if I leave it deactivated, NOTHING will happen.

There are updates waiting in the que for some of my sites right now. They’re not critical, so I’ll give it a day and see if I get that notification email or not. (It would be very useful to have a function to send a test email, using the same functions you use to send the notification emails, within the MainWP dashboard.)

The only other thing I can do on my end is to find and configure a different SMTP plugin, which is not a simple process or a viable long-term option. And I have never before had a single problem with WP Offload SES Lite plugin on any of my sites or with any other plugins.

Hi John,

Ok, I understand the plugin is required.
Let’s see how it goes in 24h. If it doesn’t start working, would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?

Still no email, so I’ll open a ticket.

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