Google analytic account property not found

Hi there, so this is what happens:

  • I add an account in Google analytics extension with its client ID , secret, etc.
  • It is properly connected as shown in “manage accounts”
  • I want to connect it to one of my sites so I go to “manage sites” > “edit site” and under the google analytics section it shows “no property” and the dropdown menu shows no options (?). My guess is that at least it should show the account that is connected but it doesn’t.

What I’ve tried and didn’t work:

  • Since I read in another post it could be caused by the browser I tried in both firefox and chrome.
  • Disabled all 3rd party plugins (only using wordfence and smtp mail plugin tho).
  • Clicking “sync dashboard with child sites” in case it needed some information to be fetched before showing.

Here’s the info from the status > server section in case it helps:


### Server Info                    Required                                               Detected                                     Status   ###

MainWP Dashboard                   
MainWP Dashboard Version           4.1.11                                                 4.1.11                                       Pass        
MainWP Upload Directory            Writable                                               Writable                                     Pass        
MainWP Extensions                  
MainWP White Label Extension       4.1.1                                                  API License Active                           Pass        
MainWP Bulk Settings Manager Extension4.0.4                                                  API License Active                           Pass        
MainWP Comments Extension          4.0.3                                                  API License Active                           Pass        
MainWP Google Analytics Extension  4.0.4                                                  API License Active                           Pass        
MainWP Lighthouse Extension        4.0                                                    API License Active                           Pass        
MainWP Maintenance Extension       4.1.1                                                  API License Active                           Pass        
MainWP Pro Reports Extension       4.0.7                                                  API License Active                           Pass        
MainWP Staging Extension           4.0.2                                                  API License Active                           Pass        
MainWP UpdraftPlus Extension       4.0.5                                                  API License Active                           Pass        
MainWP Wordfence Extension         4.0.5                                                  API License Active                           Pass        
WordPress                          
WordPress Version                  >=3.6                                                  5.8.3                                        Pass        
WordPress Memory Limit             >=64M                                                  256M                                         Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
FileSystem Method                  = direct                                               direct                                       Pass        
PHP                                
PHP Version                        >=7.0                                                  7.4.27                                       Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Max Execution Time             >=30 seconds                                           300                                          Pass        
PHP Max Input Time                 >=30 seconds                                           -1                                           Pass        
PHP Memory Limit                   >=128M                                                 512M                                         Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Upload Max Filesize            >=2M                                                   512M                                         Pass        
PHP Post Max Size                  >=2M                                                   512M                                         Pass        
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        
cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          60                                           Warning     
cURL Version                       >=7.18.1                                               7.71.0                                       Pass        
cURL SSL Version                   >=OpenSSL/1.1.0                                        OpenSSL/1.1.1d                               Pass        
PHP Allow URL fopen                YES                                                    
PHP Exif Support                   YES ( V7.4.)                                           
PHP IPTC Support                   YES                                                    
PHP XML Support                    YES                                                    
PHP Disabled Functions             No functions disabled.                                 
PHP Loaded Extensions              Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, igbinary, imagick, imap, ionCube Loader, json, ldap, libxml, litespeed, mbstring, memcached, mysqli, mysqlnd, odbc, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, readline, redis, session, shmop, snmp, soap, sockets, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, yaml, zlib
MySQL                              
MySQL Version                      >=5.0                                                  10.5.13-MariaDB-cll-lve                      Pass        
MySQL Mode                         NO_ENGINE_SUBSTITUTION                                 
MySQL Client Encoding              utf8mb4                                                
Server Info                        
Server Software                    LiteSpeed                                              
Operating System                   Linux                                                  
Architecture                       64		 bit                                               
Server Protocol                    HTTP/1.1                                               
HTTPS                              ON                                                     
Server self connect                Response Test O.K.                                     
User Agent                         Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.71 Safari/537.36
Gateway Interface                                                                         
Memory Usage                       6.8 MB                                                 
Request Time                       1642493354                                             
Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content             N/A                                                    
MainWP Settings                    
Number Of Child Sites              12                                                     
Use WP-Cron                        No                                                     
Optimize for Shared Hosting or Big NetworksNo                                                     
Automatic Daily Update             Install trusted updates                                
Abandoned Plugins/Themes Tolerance 365                                                    
Maximum number of posts to return                                                         
Maximum number of pages to return                                                         
Maximum Number of Comments         50                                                     
Primary Backup System              Default MainWP Backups                                 
Maximum simultaneous requests      4                                                      
Minimum delay between requests     200                                                    
Maximum simultaneous requests per ip1                                                      
Minimum delay between requests to the same ip1000                                                   
Maximum simultaneous sync requests                                                        
Maximum simultaneous install and update requests                                                       
Active Plugins                     
MainWP Dashboard                   4.1.11                                                 Active                                       
MainWP Lighthouse Extension        4.0                                                    Active                                       
Wordfence Security                 7.5.7                                                  Inactive                                     
WP Mail SMTP                       3.2.1                                                  Inactive                                     

Also, if you need credentials let me know, I don’t know how to hide text here

Any ideas? Thanks!

Hi @eduardosans,

Can you tell me if the site property has been created as GA3 or GA4?

If created as GA3, everything should work out-of-box,
but when creating GA4 properties, it is required to enable the Universal Analytics feature.

If you are not sure, can you please try to remove the property from your GA account and create it again but make sure UA is enabled?

1 Like

Hi Bogdan, yesss that was it. Thanks!

2 Likes

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