MainWP Community

Overview and updates screen not show child websites

Just started using mainwp as I want to move away from managewp. I have installed it on my own server and have added two child websites. I can see the added sites under the ‘sites’ section but I see no information for them whatsoever in the overview or the updates screens.

I am using Cloudflare with both of the websites. I can not see any obvious errors. Is there some where I can check (like a log file) that could show me if there are some unresolved issues that could tell me why I can see nothing on the overview and updates screens?

Hi @coolwebs, thanks for reaching out. Does it help if you sync your sites?

Hi @Bogdan, thanks for fast reply. So far so good. I have been able to update the plugins, themes and wp core for several websites. However, have to go into each site to perform the updating - not a convenient place to login and see all updates/issues (which is the overview page)

Hi @coolwebs, that is very strange. I have never seen that before.

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Status --> Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:


Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

Here is the system report below. By the way I am using php 7.4.5 and I am getting some deprecation error for the site that the mainwp is installed on (mainwp admin site):

### Server Info                    Required                                               Detected                                     Status   ###

MainWP Dashboard                   
MainWP Dashboard Version                                                                             Pass        
MainWP Upload Directory            Writable                                               Writable                                     Pass        
MainWP Extensions                  
MainWP Clean and Lock Extension    4.0.1                                                  Active                                       Pass        
MainWP Sucuri Extension            4.0.5                                                  Active                                       Pass        
MainWP UpdraftPlus Extension       4.0.2                                                  Active                                       Pass        
WordPress Version                  >=3.6                                                  5.4.1                                        Pass        
WordPress Memory Limit             >=64M                                                  64M                                          Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
FileSystem Method                  = direct                                               direct                                       Pass        
PHP Version                        >=5.6                                                  7.4.5                                        Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Max Execution Time             >=30 seconds                                           800                                          Pass        
PHP Max Input Time                 >=30 seconds                                           800                                          Pass        
PHP Memory Limit                   >=128M                                                 512M                                         Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Upload Max Filesize            >=2M                                                   50M                                          Pass        
PHP Post Max Size                  >=2M                                                   20M                                          Pass        
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        
cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          300                                          Pass        
cURL Version                       >=7.18.1                                               7.58.0                                       Pass        
cURL SSL Version                   >=OpenSSL/0.9.8l                                       OpenSSL/1.1.1g                               Pass        
PHP Allow URL fopen                YES                                                    
PHP Exif Support                   YES ( V7.4.)                                           
PHP IPTC Support                   YES                                                    
PHP XML Support                    YES                                                    
PHP Disabled Functions             , pcntl_alarm, pcntl_async_signals, pcntl_exec, pcntl_fork, pcntl_get_last_error, pcntl_getpriority, pcntl_setpriority, pcntl_signal, pcntl_signal_dispatch, pcntl_signal_get_handler, pcntl_sigprocmask, pcntl_sigtimedwait, pcntl_sigwaitinfo, pcntl_strerror, pcntl_wait, pcntl_waitpid, pcntl_wexitstatus, pcntl_wifcontinued, pcntl_wifexited, pcntl_wifsignaled, pcntl_wifstopped, pcntl_wstopsig, pcntl_wtermsig,
PHP Loaded Extensions              Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, intl, json, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, pspell, readline, session, shmop, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib
MySQL Version                      >=5.0                                                  5.7.29-0ubuntu0.18.04.1                      Pass        
MySQL Client Encoding              utf8mb4                                                
Server Info                        
Server Software                    Apache/2.4.29 (Ubuntu) mod_fcgid/2.3.9 OpenSSL/1.1.1g  
Operating System                   Linux                                                  
Architecture                       64 bit                                                 
Server Protocol                    HTTP/1.0                                               
HTTPS                              OFF                                                    
Server self connect                Response Test O.K.                                     
User Agent                         Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_4) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.129 Safari/537.36
Gateway Interface                  CGI/1.1                                                
Memory Usage                       36.89 MB                                               
Request Time                       1588738350                                             
Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content             N/A                                                    
MainWP Settings                    
Number Of Child Sites              14                                                     
Use WP-Cron                        Yes                                                    
Optimize for Shared Hosting or Big NetworksNo                                                     
Automatic Daily Update             Disabled                                               
Abandoned Plugins/Themes Tolerance 365                                                    
Maximum number of posts to return                                                         
Maximum number of pages to return                                                         
Primary Backup System              Default MainWP Backups                                 
Maximum simultaneous requests      4                                                      
Minimum delay between requests     200                                                    
Maximum simultaneous requests per ip1                                                      
Minimum delay between requests to the same ip1000                                                   
Maximum simultaneous sync requests                                                        
Minimum simultaneous install/update requests                                                       
Active Plugins                     
MainWP Dashboard                                                         Active                                       
UpdraftPlus - Backup/Restore       1.16.23                                                Active                                       

Thanks for the update.

I checked the report, but nothing jumps out there.

Can you tell me does it make any difference if you deactivate all plugins except for the MainWP Dashboard on the site?

I tried doing that but unfortunately it did not make any difference to the problem. Is there any type of log file that could be flagging error codes that may give some information or highlight some leads to follow to solve the problem? It happens for my sites across several servers.

hi @coolwebs, thanks for the update.

Would you be able to send me a screenshot of the page where the problem occurs so I can get a better picture about the problem and see if I can spot anything that could be causing this?

I have attached screenshots of both the overview and the updates screens.

Hi @coolwebs, that is pretty strange. Can you please send me a temporary access to your MainWP Dashboard via private message so I can check this further?