Pro Reports: some sent, some not

I have a recurring pro report for a group, consisting of 6 websites. Some are sent, others not. Not to the customer, not to the CC Email (which is me) I can’t spot the difference in settings between sent and not sent websites.
Any suggestions?

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Status → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

image

Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

Below the System Report but before that some questions.
In the my MainWP site i have both Client Reports and Pro Reports. Both. Is that correct?


### Server Info                    Required                                               Detected                                     Status   ###

MainWP Dashboard                   
MainWP Dashboard Version           4.1.7                                                  4.1.7                                        Pass        
MainWP Upload Directory            Writable                                               Writable                                     Pass        
MainWP Extensions                  
Advanced Uptime Monitor Extension  5.0.2.1                                                API License Active                           Pass        
MainWP Branding Extension          4.0.2.1                                                API License Active                           Pass        
MainWP Client Reports Extension    4.0.6                                                  API License Active                           Pass        
MainWP Custom Dashboard Extension  4.0.2                                                  API License Active                           Pass        
MainWP Maintenance Extension       4.0.2.1                                                API License Active                           Pass        
MainWP Pro Reports Extension       4.0.3                                                  API License Active                           Pass        
MainWP Sucuri Extension            4.0.8.1                                                API License Active                           Pass        
MainWP UpdraftPlus Extension       4.0.3                                                  API License Active                           Pass        
WPvivid Backup MainWP              0.9.20                                                                                                          
WordPress                          
WordPress Version                  >=3.6                                                  5.7.2                                        Pass        
WordPress Memory Limit             >=64M                                                  40M                                          Warning     
MultiSite Disabled                 =true                                                  true                                         Pass        
FileSystem Method                  = direct                                               direct                                       Pass        
PHP                                
PHP Version                        >=5.6                                                  7.3.28                                       Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Max Execution Time             >=30 seconds                                           30                                           Pass        
PHP Max Input Time                 >=30 seconds                                           60                                           Pass        
PHP Memory Limit                   >=128M                                                 256M                                         Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Upload Max Filesize            >=2M                                                   64M                                          Pass        
PHP Post Max Size                  >=2M                                                   64M                                          Pass        
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        
cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          60                                           Warning     
cURL Version                       >=7.18.1                                               7.29.0                                       Pass        
cURL SSL Version                   >=OpenSSL/0.9.8l                                       NSS/3.53.1                                   Pass        
PHP Allow URL fopen                YES                                                    
PHP Exif Support                   YES ( V7.3.)                                           
PHP IPTC Support                   YES                                                    
PHP XML Support                    YES                                                    
PHP Disabled Functions             No functions disabled.                                 
PHP Loaded Extensions              Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, ionCube Loader, json, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, session, soap, sockets, sodium, sqlite3, standard, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib
MySQL                              
MySQL Version                      >=5.0                                                  10.1.41-MariaDB                              Pass        
MySQL Mode                         NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION             
MySQL Client Encoding              utf8mb4                                                
Server Info                        
Server Software                    Apache/2                                               
Operating System                   Linux                                                  
Architecture                       64		 bit                                               
Server Protocol                    HTTP/1.0                                               
HTTPS                              ON                                                     
Server self connect                Not expected HTTP response body:                       
User Agent                         Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36
Gateway Interface                  CGI/1.1                                                
Memory Usage                       15.17 MB                                               
Request Time                       1626171640                                             
Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content             N/A                                                    
MainWP Settings                    
Number Of Child Sites              43                                                     
Use WP-Cron                        Yes                                                    
Optimize for Shared Hosting or Big NetworksNo                                                     
Automatic Daily Update             Install trusted updates                                
Abandoned Plugins/Themes Tolerance 365                                                    
Maximum number of posts to return                                                         
Maximum number of pages to return                                                         
Primary Backup System              Default MainWP Backups                                 
Maximum simultaneous requests      4                                                      
Minimum delay between requests     200                                                    
Maximum simultaneous requests per ip1                                                      
Minimum delay between requests to the same ip1000                                                   
Maximum simultaneous sync requests                                                        
Minimum simultaneous install/update requests                                                       
Active Plugins                     
All-in-One WP Migration            7.44                                                   Active                                       
All-in-One WP Migration Unlimited Extension2.41                                                   Active                                       
Caldera Forms                      1.9.4                                                  Active                                       
Duplicate Page                     4.4                                                    Inactive                                     
MainWP Dashboard                   4.1.7                                                  Active                                       
Paytium                            4.1.3                                                  Active                                       
Safe SVG                           1.9.9                                                  Active                                       
The SEO Framework                  4.1.3                                                  Active                                       
WP Request Callback                0.1.0                                                  Active                                       
WP Statistics                      13.0.8                                                 Active                                       
WPvivid Backup MainWP              0.9.20                                                 Active                                       

Hi Marco,

Can you please update the extension to version 4.0.6 and see if the latest version works better?

Done! In fact i updated all (except for auto updates) because i found that if i clik on “Check for updates” it doesn’t see updates. FTPéd all new versions:
Advanced Uptime Monitor Extension Version 5.1.3
MainWP Branding Extension Version 4.0.2.1
MainWP Client Reports Extension Version 4.0.9
MainWP Custom Dashboard Version 4.1.7
MainWP Maintenance Extension Version 4.0.2.1
MainWP Pro Reports Extension Version 4.0.6
MainWP Sucuri Extension Version 4.0.8.1
WPvivid Backup MainWP Version 0.9.20

In “Preview report” they all appear. Now we wait for the 1st of the month and see if they are all sent. Thanks for pointing out that i needed to update.

In my site i have Client Reports AND Pro reports. Do i need them both? Or should i delete Client Reports?

Hi guys, +1 for me, I would love to know the answer to @Marco’s question too – do we need both, or does the Pro Reports work on its own without the Client Reports extension?

Cheers,
Terry Chadban

1 Like

@Terry_Chadban & @Marco - You do not need both.

MainWP Pro Reports & MainWP Client Report Extension are two separate plugins for MainWP. Client Reports is a “Turn Key Solution” and MainWP Pro Reports is designed to be “Extendable” via custom PHP Templates.

I hope this clears up any confusion.

1 Like

Okay, i deleted the standard Client Reports and kept PRO Reports. Maybe that was a cause of “some sent some not”. We’ll see on the first of the month. Thanks for the help !

2 Likes

I experienced the same since I started using pro reports several months ago (April), but for the first time all 20 clients I set up with my web care reports all sent. Here is a copy of my system logs as well for reference.

I have disabled the built in WP cron (via wp-config.php), and use a separate Cron job via cPanel to run the WP cron every 30 minutes which may have helped " wget -q -O - https://yourdomain.com/wp-cron.php?doing_wp_cron>/dev/null 2>&1 Edit"


### Server Info                    Required                                               Detected                                     Status   ###

MainWP Dashboard                   
MainWP Dashboard Version           4.1.7                                                  4.1.7                                        Pass        
MainWP Upload Directory            Writable                                               Writable                                     Pass        
MainWP Extensions                  
Advanced Uptime Monitor Extension  5.1.3                                                  API License Active                           Pass        
MainWP Branding Extension          4.0.2.1                                                API License Active                           Pass        
MainWP Bulk Settings Manager Extension4.0.2.1                                                API License Active                           Pass        
MainWP Google Analytics Extension  4.0.3.1                                                API License Active                           Pass        
MainWP Pro Reports Extension       4.0.6                                                  API License Active                           Pass        
MainWP UpdraftPlus Extension       4.0.4                                                  API License Active                           Pass        
MainWP WooCommerce Shortcuts Extension4.1.1                                                  API License Active                           Pass        
MainWP WooCommerce Status Extension4.0.6                                                  API License Active                           Pass        
WordPress                          
WordPress Version                  >=3.6                                                  5.7.2                                        Pass        
WordPress Memory Limit             >=64M                                                  64M                                          Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
FileSystem Method                  = direct                                               direct                                       Pass        
PHP                                
PHP Version                        >=5.6                                                  7.4.21                                       Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Max Execution Time             >=30 seconds                                           90                                           Pass        
PHP Max Input Time                 >=30 seconds                                           60                                           Pass        
PHP Memory Limit                   >=128M                                                 256M                                         Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Upload Max Filesize            >=2M                                                   64M                                          Pass        
PHP Post Max Size                  >=2M                                                   64M                                          Pass        
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        
cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          60                                           Warning     
cURL Version                       >=7.18.1                                               7.77.0                                       Pass        
cURL SSL Version                   >=OpenSSL/0.9.8l                                       OpenSSL/1.1.1k                               Pass        
PHP Allow URL fopen                YES                                                    
PHP Exif Support                   YES ( V7.4.)                                           
PHP IPTC Support                   YES                                                    
PHP XML Support                    YES                                                    
PHP Disabled Functions             exec, passthru, shell_exec, system,                    
PHP Loaded Extensions              Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, ionCube Loader, json, libxml, mbstring, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, session, soap, sockets, sqlite3, standard, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
MySQL                              
MySQL Version                      >=5.0                                                  5.7.34                                       Pass        
MySQL Mode                         NO_ZERO_IN_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Client Encoding              utf8                                                   
Server Info                        
Server Software                    Apache                                                 
Operating System                   Linux                                                  
Architecture                       64		 bit                                               
Server Protocol                    HTTP/1.1                                               
HTTPS                              ON                                                     
Server self connect                Not expected HTTP response body:                       
User Agent                         Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36
Gateway Interface                  CGI/1.1                                                
Memory Usage                       37.61 MB                                               
Request Time                       1626384725                                             
Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content             N/A                                                    
MainWP Settings                    
Number Of Child Sites              39                                                     
Use WP-Cron                        Yes                                                    
Optimize for Shared Hosting or Big NetworksNo                                                     
Automatic Daily Update             Install trusted updates                                
Abandoned Plugins/Themes Tolerance 700                                                    
Maximum number of posts to return  40                                                     
Maximum number of pages to return  50                                                     
Primary Backup System              Default MainWP Backups                                 
Maximum simultaneous requests      4                                                      
Minimum delay between requests     200                                                    
Maximum simultaneous requests per ip1                                                      
Minimum delay between requests to the same ip1000                                                   
Maximum simultaneous sync requests                                                        
Minimum simultaneous install/update requests                                                       
Active Plugins                     
Easy WP SMTP                       1.4.6                                                  Active                                       
MainWP Dashboard                   4.1.7                                                  Active                                       
MainWP Key Maker                   1.2                                                    Active                                       
WP-Cron Status Checker             1.2.2                                                  Active                                       
WP Mail SMTP                       2.9.0                                                  Inactive                                     

2 Likes

Thanks for the contribution. I’m sure sombody will find this useful

This right here is most likely why it’s now sending. Since MainWP runs of of WP_Cron by default there needs to be external traffic on the MainWP Dashboard in order for the crons to fire off. To do this we usually instruct users to setup an external monitor service that can ping the site such as uptime robot.

1 Like