MainWP Community

Some sites keep disconnecting & have to be reconnected each week

Each week a few child sites disconnect from MainWP. I select the checkbox next to each of them & apply the reconnect option which then connects them.

Is anyone else facing this issue?

By the way, the other sites I have stay connected & have not given a problem yet. The configurations on the server are similar & am having difficulty trying to figure out the issue.

I have gone through the forums & found one user suggesting I should check the openSSL settings on the server. Those seem fine as well.

Hi @adilk,

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Status --> Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

image

Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

@bogdan
I posted the same message as a reply to your comment but didn’t see it after hitting the submit button. So, i’m posting it here again just in case the message didn’t go through.


### Server Info                    Required                                               Detected                                     Status   ###

MainWP Dashboard                   
MainWP Dashboard Version           4.0.7.2                                                4.0.7.2                                      Pass        
MainWP Upload Directory            Writable                                               Writable                                     Pass        
MainWP Extensions                  
Advanced Uptime Monitor Extension  5.0.1                                                  Active                                       Pass        
Boilerplate Extension              4.0                                                    Active                                       Pass        
MainWP Article Uploader Extension  4.0                                                    Active                                       Pass        
MainWP Branding Extension          4.0                                                    Active                                       Pass        
MainWP Broken Links Checker Extension4.0                                                    Active                                       Pass        
MainWP Bulk Settings Manager Extension4.0.1                                                  Active                                       Pass        
MainWP Clean and Lock Extension    4.0.1                                                  Active                                       Pass        
MainWP Client Reports Extension    4.0.2                                                  Active                                       Pass        
MainWP Clone Extension             4.0                                                    Active                                       Pass        
MainWP Code Snippets Extension     4.0                                                    Active                                       Pass        
MainWP Comments Extension          4.0.1                                                  Active                                       Pass        
MainWP Custom Dashboard Extension  4.0                                                    Active                                       Pass        
MainWP Custom Post Type            4.0                                                    Active                                       Pass        
MainWP Favorites Extension         4.0.2                                                  Active                                       Pass        
MainWP File Uploader Extension     4.0                                                    Active                                       Pass        
MainWP Google Analytics Extension  4.0.3                                                  Active                                       Pass        
MainWP Click Heatmap Extension     0.0.8                                                  Active                                       Pass        
MainWP iThemes Security Extension  4.0.2                                                  Active                                       Pass        
MainWP Maintenance Extension       4.0.1                                                  Active                                       Pass        
MainWP Page Speed Extension        4.0.1                                                  Active                                       Pass        
MainWP Post Dripper Extension      4.0.1                                                  Active                                       Pass        
MainWP Post Plus Extension         4.0                                                    Active                                       Pass        
MainWP Pro Reports Extension       4.0                                                    Active                                       Pass        
MainWP Rocket Extension            4.0                                                    Active                                       Pass        
MainWP Spinner                     4.0.1                                                  Active                                       Pass        
MainWP Staging Extension           4.0                                                    Active                                       Pass        
MainWP Sucuri Extension            4.0.7                                                  Active                                       Pass        
MainWP Team Control                4.0.1                                                  Active                                       Pass        
MainWP Time Capsule Extension      4.0.1                                                  Active                                       Pass        
MainWP URL Extractor Extension     4.0.1                                                  Active                                       Pass        
MainWP Vulnerability Checker Extension4.0.3                                                  Active                                       Pass        
MainWP WooCommerce Shortcuts Extension4.0                                                    Active                                       Pass        
MainWP WooCommerce Status Extension4.0.1                                                  Active                                       Pass        
MainWP Wordfence Extension         4.0.1                                                  Active                                       Pass        
MainWP WordPress SEO Extension     4.0                                                    Active                                       Pass        
WordPress                          
WordPress Version                  >=3.6                                                  5.4.2                                        Pass        
WordPress Memory Limit             >=64M                                                  128M                                         Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
FileSystem Method                  = direct                                               direct                                       Pass        
PHP                                
PHP Version                        >=5.6                                                  7.3.18                                       Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Max Execution Time             >=30 seconds                                           30                                           Pass        
PHP Max Input Time                 >=30 seconds                                           60                                           Pass        
PHP Memory Limit                   >=128M                                                 256M                                         Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Upload Max Filesize            >=2M                                                   64m                                          Pass        
PHP Post Max Size                  >=2M                                                   64m                                          Pass        
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        
cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          600                                          Pass        
cURL Version                       >=7.18.1                                               7.67.0                                       Pass        
cURL SSL Version                   >=OpenSSL/0.9.8l                                       OpenSSL/1.1.1g                               Pass        
PHP Allow URL fopen                YES                                                    
PHP Exif Support                   NO                                                     
PHP IPTC Support                   YES                                                    
PHP XML Support                    YES                                                    
PHP Disabled Functions             No functions disabled.                                 
PHP Loaded Extensions              Core, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, calendar, cgi-fcgi, ctype, curl, date, dom, fileinfo, filter, ftp, gd, hash, iconv, intl, json, libxml, mbstring, mcrypt, mysqli, mysqlnd, openssl, pcre, readline, session, soap, standard, tokenizer, xml, xmlreader, xmlwriter, zip, zlib
MySQL                              
MySQL Version                      >=5.0                                                  5.7.29                                       Pass        
MySQL Mode                         NO_ZERO_IN_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Client Encoding                                                                     
Server Info                        
Server Software                    nginx/1.16.1                                           
Operating System                   Linux                                                  
Architecture                       64 bit                                                 
Server Protocol                    HTTP/1.1                                               
HTTPS                              ON - on                                                
Server self connect                Not expected HTTP response body:                       
User Agent                         Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.106 Safari/537.36
Gateway Interface                  CGI/1.1                                                
Memory Usage                       16.14 MB                                               
Request Time                       1593538884                                             
Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content             N/A                                                    
MainWP Settings                    
Number Of Child Sites              224                                                    
Use WP-Cron                        No                                                     
Optimize for Shared Hosting or Big NetworksYes                                                    
Automatic Daily Update             Install trusted updates                                
Abandoned Plugins/Themes Tolerance 365                                                    
Maximum number of posts to return  50                                                     
Maximum number of pages to return                                                         
Maximum Number of Comments         50                                                     
Primary Backup System              Default MainWP Backups                                 
Maximum simultaneous requests      5                                                      
Minimum delay between requests     300                                                    
Maximum simultaneous requests per ip3                                                      
Minimum delay between requests to the same ip1500                                                   
Maximum simultaneous sync requests 8                                                      
Minimum simultaneous install/update requests3                                                      
Active Plugins                     
Advanced Cron Manager              2.3.10                                                 Active                                       
Broken Link Checker                1.11.13                                                Inactive                                     
Google Apps Login                  3.4.2                                                  Active                                       
iThemes Security                   7.7.1                                                  Active                                       
MainWP Click Heatmap Extension     0.0.8                                                  Active                                       
MainWP Dashboard                   4.0.7.2                                                Active                                       
MainWP Key Maker                   1.1                                                    Active                                       
MainWP Time Capsule Extension      4.0.1                                                  Active                                       
Mainwp Websites Output             1.0.0                                                  Active                                       
User Role Editor                   4.55.1                                                 Active                                       
Wordfence Security                 7.4.8                                                  Active                                       
WP Crontrol                        1.8.5                                                  Active                                       
WP Mail SMTP                       2.1.1                                                  Active                                       
Yoast SEO                          14.4.1                                                 Active