Unable to Add a Site to Dashboard

Site Test Connection Passes but will not add to the dashboard.
I attempted to submit a support ticket 3 times, but the support ticket would never create so I will attempt to obtain support here in the community, if someone can please provide assistance.

Hi,

Can you check this help document:

and see if that helps?

Can you try to disable the Verify SSL Cert option and see if that helps?

MainWP Child Plugin not detected! Please make sure that the MainWP Child plugin is installed and activated on the child site. For additional help, contact the MainWP Support.

But MainWP Child is activated. See attached Screenshot.

It appears your trying to make your MainWP Dashboard also a Child of the Dashboard. While this generally works fine, there can be some issues. Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Status → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

image

Pressing the button auto-copies the report to your clipboard, then just paste it in a reply here.


### Server Info                    Required                                               Detected                                     Status   ###

MainWP Dashboard                   
MainWP Dashboard Version           4.1.6                                                  4.1.6                                        Pass        
MainWP Upload Directory            Writable                                               Writable                                     Pass        
MainWP Extensions                  
No installed extensions            
WordPress                          
WordPress Version                  >=3.6                                                  5.7.1                                        Pass        
WordPress Memory Limit             >=64M                                                  40M                                          Warning     
MultiSite Disabled                 =true                                                  true                                         Pass        
FileSystem Method                  = direct                                               direct                                       Pass        
PHP                                
PHP Version                        >=5.6                                                  7.4.16                                       Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Max Execution Time             >=30 seconds                                           300                                          Pass        
PHP Max Input Time                 >=30 seconds                                           60                                           Pass        
PHP Memory Limit                   >=128M                                                 256M                                         Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Upload Max Filesize            >=2M                                                   64M                                          Pass        
PHP Post Max Size                  >=2M                                                   64M                                          Pass        
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        
cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          60                                           Warning     
cURL Version                       >=7.18.1                                               7.76.0                                       Pass        
cURL SSL Version                   >=OpenSSL/0.9.8l                                       OpenSSL/1.1.1k                               Pass        
PHP Allow URL fopen                YES                                                    
PHP Exif Support                   YES ( V7.4.)                                           
PHP IPTC Support                   YES                                                    
PHP XML Support                    YES                                                    
PHP Disabled Functions             exec, passthru, shell_exec, system,                    
PHP Loaded Extensions              Core, PDO, Phar, Reflection, SPL, SimpleXML, cgi-fcgi, ctype, curl, date, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, intl, json, libxml, mbstring, memcache, memcached, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, pspell, session, soap, sqlite3, standard, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
MySQL                              
MySQL Version                      >=5.0                                                  10.3.28-MariaDB                              Pass        
MySQL Mode                         NO_ENGINE_SUBSTITUTION                                 
MySQL Client Encoding              utf8                                                   
Server Info                        
Server Software                    Apache                                                 
Operating System                   Linux                                                  
Architecture                       64		 bit                                               
Server Protocol                    HTTP/2.0                                               
HTTPS                              ON                                                     
Server self connect                The HTTP response test get an error "cURL error 60: SSL: no alternative certificate subject name matches target host name 'admin.aboveall.media'"Not expected HTTP response body:
User Agent                         Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.0.3 Safari/605.1.15
Gateway Interface                  CGI/1.1                                                
Memory Usage                       42.59 MB                                               
Request Time                       1618867743                                             
Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Charset Content             N/A                                                    
MainWP Settings                    
Number Of Child Sites              28                                                     
Use WP-Cron                        No                                                     
Optimize for Shared Hosting or Big NetworksNo                                                     
Automatic Daily Update             Install trusted updates                                
Abandoned Plugins/Themes Tolerance                                                        
Maximum number of posts to return  50                                                     
Maximum number of pages to return                                                         
Primary Backup System              Default MainWP Backups                                 
Maximum simultaneous requests      4                                                      
Minimum delay between requests     200                                                    
Maximum simultaneous requests per ip1                                                      
Minimum delay between requests to the same ip1000                                                   
Maximum simultaneous sync requests                                                        
Minimum simultaneous install/update requests                                                       
Active Plugins                     
Classic Editor                     1.6                                                    Inactive                                     
iThemes Security Pro               6.8.3                                                  Inactive                                     
MainWP Child                       4.1.6.1                                                Active                                       
MainWP Dashboard                   4.1.6                                                  Active                                       
UpdraftPlus - Backup/Restore       2.16.53.25                                             Active                                       

This is the part that seems to be causing the issue, If you google the main part of the error message, “cURL error 60: SSL: no alternative certificate subject name matches target host name” you’ll see this can be caused by a few different things from caching to hosting errors.

Can you try selecting disable the SSL Certificate verification in the SSL Version field when adding a site and see if that helps?

Thanks Dennis. I have tried this, but it has not helped. I still get the same error:
MainWP Child Plugin not detected! Please make sure that the MainWP Child plugin is installed and activated on the child site.

But the Child is activated.

You are getting that message because your site is not being allowed to “talk” to itself due to that error.

In other words, your Dashboard can’t “see” itself and therefore determines the child plugin is not activated.

There is not really anything we can do from this end. As stated above, I recommend searching the main part of the error message, “cURL error 60: SSL: no alternative certificate subject name matches target host name” you’ll see a few different things that can cause this, from caching to hosting errors and see if you can track it down to the cause from there.

1 Like

I fixed it. Because our primary domain server host.aboveall.media was on one IP and the MainWP WordPress site admin.aboveall.media was setup on another IP, I think there was just too much confusion in DNS to make the connection. I may have been able to use a Wildcard SSL certificate, but instead I just changed the IP of the MainWP site to a shared IP with the primary domain host server and then reset the Auto SSL certificate in cPanel.

The Child then loaded right up into the Dashboard just fine.

Thanks for you help, it prompted me to think of trying this before running down the Google road of hunting a needle in a haystack.

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