Hello, when we updated the Main WP Pro Reports plugin, it deleted our custom-made templates! Like gone forever… Luckily, we had a backup to restore then but, you need to be aware of that. Especially if you have scheduled reports and if the custom-made reports are missing it will switch back to the default one… Not good when you spent hours creating a template that matches your customer’s need. I already sent a ticket to the support but I wanted to let everyone aware of this issue.
Can you please tell me in which directory you saved your custom templates?
I am saving the php file in wp-content > plugins > mainwp-pro-reports-extension > templates > reports so it is displayed in the saved reports in the PRO reports section.
Hi Fred, thanks for confirming that. However this is not correct location for saving custom templates.
Custom templates should be saved in /wp-content/uploads/mainwp/report-templates/ so updates don’t delete the file.
Fantastic! Thanks @bogdan - I was not aware of that but, we just started to use custom report a few weeks ago so probably why we never see this issue! I will mark your solution.
I am happy to see that the problem is solved!
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