MainWP Community

UpdraftPlus extension blank page

I have been having a problem for about a week with the Updraft Plus extension. When I go to “Settings” or “Existing Backups” I get a blank page. I wanted to know if it’s a bug issue or is it up to me?

Hi @virtualwayofme,

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Status --> Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

image

Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

### Server Info                    Required                                               Detected                                     Status   ###

MainWP Dashboard                   
MainWP Dashboard Version           4.0.7.2                                                4.0.7.2                                      Pass        
MainWP Upload Directory            Writable                                               Writable                                     Pass        
MainWP Extensions                  
Advanced Uptime Monitor Extension  5.0.2                                                  Active                                       Pass        
MainWP File Uploader Extension     4.0                                                    Inactive                                     Warning     
MainWP Sucuri Extension            4.0.4                                                  Active                                       Pass        
MainWP UpdraftPlus Extension       4.0.1                                                  Active                                       Pass        
MainWP Vulnerability Checker Extension4.0.1                                                  Active                                       Pass        
WordPress                          
WordPress Version                  >=3.6                                                  5.3.2                                        Pass        
WordPress Memory Limit             >=64M                                                  256M                                         Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
FileSystem Method                  = direct                                               direct                                       Pass        
PHP                                
PHP Version                        >=5.6                                                  7.3.11                                       Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Max Execution Time             >=30 seconds                                           120                                          Pass        
PHP Max Input Time                 >=30 seconds                                           300                                          Pass        
PHP Memory Limit                   >=128M                                                 512M                                         Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Upload Max Filesize            >=2M                                                   256M                                         Pass        
PHP Post Max Size                  >=2M                                                   256M                                         Pass        
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        
cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          300                                          Pass        
cURL Version                       >=7.18.1                                               7.67.0                                       Pass        
cURL SSL Version                   >=OpenSSL/0.9.8l                                       OpenSSL/1.1.1d                               Pass        
PHP Allow URL fopen                YES                                                    
PHP Exif Support                   YES ( V7.3.)                                           
PHP IPTC Support                   YES                                                    
PHP XML Support                    YES                                                    
PHP Disabled Functions             No functions disabled.                                 
PHP Loaded Extensions              Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, readline, session, soap, sockets, sqlite3, standard, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
MySQL                              
MySQL Version                      >=5.0                                                  8.0.18                                       Pass        
MySQL Mode                         NO_ZERO_IN_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION
MySQL Client Encoding              utf8                                                   
Server Info                        
Server Software                    Apache                                                 
Operating System                   Linux                                                  
Architecture                       64 bit                                                 
Server Protocol                    HTTP/1.1                                               
HTTPS                              ON - on                                                
Server self connect                Not expected HTTP response body:                       
User Agent                         Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.122 Safari/537.36
Gateway Interface                  CGI/1.1                                                
Memory Usage                       17.46 MB                                               
Request Time                       1582809863                                             
Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content             N/A                                                    
MainWP Settings                    
Number Of Child Sites              13                                                     
Use WP-Cron                        Yes                                                    
Optimize for Shared Hosting or Big NetworksNo                                                     
Automatic Daily Update             Disabled                                               
Abandoned Plugins/Themes Tolerance 365                                                    
Maximum number of posts to return                                                         
Maximum number of pages to return  50                                                     
Primary Backup System              Default MainWP Backups                                 
Maximum simultaneous requests      4                                                      
Minimum delay between requests     200                                                    
Maximum simultaneous requests per ip1                                                      
Minimum delay between requests to the same ip1000                                                   
Maximum simultaneous sync requests                                                        
Minimum simultaneous install/update requests                                                       
Active Plugins                     
MainWP Child                       4.0.7                                                  Active                                       
MainWP Dashboard                   4.0.7.2                                                Active                                       
My Private Site                    2.14.2                                                 Active                                       
Really Simple SSL                  3.2.9                                                  Active                                       
Really Simple SSL pro              2.1.12                                                 Active                                       
UpdraftPlus - Backup/Restore       2.16.22.24                                             Active                                       
Wordfence Security                 7.4.6                                                  Active                                       
WP Mail SMTP                       1.8.1                                                  Active                                       

report looks fine.
Can you check if there are any related errors in the MainWP > System > Error log page?

MainWP is unable to find your error logs, please contact your host for server error logs.

How do I activate it?

To activate the error logging, you need to enable the WordPress Debug mode, please see here:
https://wordpress.org/support/article/debugging-in-wordpress/

Ok, enabled with:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', true );

in wp-config.php

This is the only error I see repeatedly every time I refresh:

29-Feb-2020 12:18:23 UTC	PHP Warning: fileperms(): stat failed for /opt/bitnami/apps/wordpress/htdocs/index.php in /opt/bitnami/apps/wordpress/htdocs/wp-admin/includes/file.php on line 1818

I don’t know why. But now, everything works again!

It could be just some kind of a temporary server-side glitch. I am happy to see that everything is ok now.

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