Website won't update with Branding settings (hiding MainWP plugin, help links, etc)

One of my sites is not updating with the branding options that I’m specifying. Specifically, I’m looking to hide the MainWP plugin, add my own branding, etc. I have tried every which way to get it to show, and nothing is happening. Tried deactivating the plugin, reinstalling the plugin, I made sure “override general options” is checked, tried syncing it when all the other plugins were deactivated, and tried clearing all caches before and after each of these steps. The plugins are also all totally updated to their latest version.

Any idea what might be going on?

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Status → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

image

Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

If you can also provide the report from your Child Site in question as well that would be helpful - thank you


### Server Info                    Required                                               Detected                                     Status   ###

MainWP Dashboard                   
MainWP Dashboard Version           4.1.8.1                                                4.1.8.1                                      Pass        
MainWP Upload Directory            Writable                                               Writable                                     Pass        
MainWP Extensions                  
MainWP Buddy Extension             4.0                                                    API License Active                           Pass        
MainWP Sucuri Extension            4.0.4                                                  API License Inactive                         Warning     
MainWP Team Control                4.0.1                                                  API License Active                           Pass        
MainWP URL Extractor Extension     4.0.1                                                  API License Active                           Pass        
Activity Log for MainWP            1.7.0                                                                                                           
Advanced Uptime Monitor Extension  5.2                                                    API License Active                           Pass        
MainWP Branding Extension          4.0.2.1                                                API License Active                           Pass        
MainWP Bulk Settings Manager Extension4.0.2.1                                                API License Active                           Pass        
MainWP Clean and Lock Extension    4.0.1.1                                                API License Active                           Pass        
MainWP Clone Extension             4.0.1                                                  API License Active                           Pass        
MainWP Code Snippets Extension     4.0.1                                                  API License Active                           Pass        
MainWP Comments Extension          4.0.3                                                  API License Active                           Pass        
MainWP Custom Dashboard Extension  4.0.2                                                  API License Active                           Pass        
MainWP Favorites Extension         4.0.5                                                  API License Active                           Pass        
MainWP Google Analytics Extension  4.0.3.2                                                API License Active                           Pass        
MainWP iThemes Security Extension  4.0.4                                                  API License Active                           Pass        
MainWP Maintenance Extension       4.0.2.1                                                API License Active                           Pass        
MainWP Page Speed Extension        4.0.1.1                                                API License Active                           Pass        
MainWP Pro Reports Extension       4.0.6                                                  API License Active                           Pass        
MainWP Rocket Extension            4.0.2                                                  API License Active                           Pass        
MainWP Vulnerability Checker Extension4.1                                                    API License Active                           Pass        
WordPress                          
WordPress Version                  >=3.6                                                  5.8.1                                        Pass        
WordPress Memory Limit             >=64M                                                  40M                                          Warning     
MultiSite Disabled                 =true                                                  true                                         Pass        
FileSystem Method                  = direct                                               direct                                       Pass        
PHP                                
PHP Version                        >=5.6                                                  7.3.30                                       Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Max Execution Time             >=30 seconds                                           300                                          Pass        
PHP Max Input Time                 >=30 seconds                                           60                                           Pass        
PHP Memory Limit                   >=128M                                                 256M                                         Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Upload Max Filesize            >=2M                                                   128M                                         Pass        
PHP Post Max Size                  >=2M                                                   256M                                         Pass        
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        
cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          60                                           Warning     
cURL Version                       >=7.18.1                                               7.78.0                                       Pass        
cURL SSL Version                   >=OpenSSL/0.9.8l                                       OpenSSL/1.1.1l                               Pass        
PHP Allow URL fopen                YES                                                    
PHP Exif Support                   YES ( V7.3.)                                           
PHP IPTC Support                   YES                                                    
PHP XML Support                    YES                                                    
PHP Disabled Functions             exec, passthru, shell_exec, system,                    
PHP Loaded Extensions              Core, PDO, Phar, Reflection, SPL, SimpleXML, bcmath, calendar, cgi-fcgi, ctype, curl, date, dom, exif, filter, ftp, gd, hash, iconv, imagick, imap, json, libxml, mbstring, memcache, memcached, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, session, soap, sockets, sqlite3, standard, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
MySQL                              
MySQL Version                      >=5.0                                                  10.3.31-MariaDB                              Pass        
MySQL Mode                         NO_ENGINE_SUBSTITUTION                                 
MySQL Client Encoding              utf8mb4                                                
Server Info                        
Server Software                    Apache                                                 
Operating System                   Linux                                                  
Architecture                       64		 bit                                               
Server Protocol                    HTTP/2.0                                               
HTTPS                              ON                                                     
Server self connect                Not expected HTTP response body:                       
User Agent                         Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/92.0.4515.159 Safari/537.36
Gateway Interface                  CGI/1.1                                                
Memory Usage                       73.01 MB                                               
Request Time                       1631251422                                             
Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content             N/A                                                    
MainWP Settings                    
Number Of Child Sites              83                                                     
Use WP-Cron                        Yes                                                    
Optimize for Shared Hosting or Big NetworksYes                                                    
Automatic Daily Update             Install trusted updates                                
Abandoned Plugins/Themes Tolerance 365                                                    
Maximum number of posts to return                                                         
Maximum number of pages to return                                                         
Maximum Number of Comments         50                                                     
Primary Backup System              MainWP Buddy Extension                                 
Maximum simultaneous requests      4                                                      
Minimum delay between requests     200                                                    
Maximum simultaneous requests per ip1                                                      
Minimum delay between requests to the same ip1000                                                   
Maximum simultaneous sync requests                                                        
Minimum simultaneous install/update requests                                                       
Active Plugins                     
Activity Log for MainWP            1.7.0                                                  Active                                       
Akismet Anti-Spam                  4.1.12                                                 Active                                       
Disable Admin Notices Individually 1.2.6                                                  Active                                       
iThemes Security                   8.0.2                                                  Active                                       
Loginizer                          1.6.7                                                  Inactive                                     
MainWP Child                       4.1.7                                                  Active                                       
MainWP Dashboard                   4.1.8.1                                                Active                                       
MainWP WordPress SEO Extension     4.0.1                                                  Inactive                                     
Post SMTP                          2.0.23                                                 Active                                       
WordPress Zero Spam                5.0.13                                                 Active                                       
Yoast SEO                          17.1                                                   Active                                       

Hi ARK,

Do you get this error only for one site?
What happens if you try to resave your custom branding?

From what I can tell its only on this site (although I have a lot of sites so perhaps not). I have noticed on other sites that many of the custom branding elements don’t work while others do. For example I always try to remove the “Welcome to Wordpress” and “Quick publish” type links, and those still show for many sites despite me setting them not to show.

When I try to resave the custom branding and then re-sync the site, nothing happens.

Hi ARK,

Can you please go to the MainWP > Sites > (locate the site in the issue) Edit > Branding page and check if the Overwrite General Settings option is checked?

I mentioned that in my original post - I triple checked to make sure that was turned on.

Hi ARK, my apologies for the oversight.

Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?