Available updates to PowerPack for Beaver Builder plugin are no more reported in MWP.
Is there a way to make them show up again? Maybe something I can include in a ticket with the developer?
before you need to ask me for it…
### Server Info Required Detected Status ### MainWP Dashboard MainWP Dashboard Version 18.104.22.168 22.214.171.124 Pass MainWP Upload Directory Writable Writable Pass MainWP Extensions Activity Log for MainWP 1.7.0 Advanced Uptime Monitor Extension 5.1.1 API License Active Pass MainWP Branding Extension 126.96.36.199 API License Active Pass MainWP Bulk Settings Manager Extension188.8.131.52 API License Active Pass MainWP Clean and Lock Extension 184.108.40.206 API License Active Pass MainWP Client Reports Extension 4.0.7 API License Active Pass MainWP Code Snippets Extension 4.0.1 API License Active Pass MainWP Favorites Extension 4.0.5 API License Active Pass MainWP File Uploader Extension 4.0.1 API License Active Pass MainWP iThemes Security Extension 4.0.4 API License Active Pass MainWP Maintenance Extension 220.127.116.11 API License Active Pass MainWP Pro Reports Extension 4.0.4 API License Active Pass MainWP Staging Extension 4.0.1 API License Active Pass MainWP Sucuri Extension 18.104.22.168 API License Active Pass MainWP Team Control 22.214.171.124 API License Active Pass MainWP Time Capsule Extension 126.96.36.199 API License Active Pass MainWP UpdraftPlus Extension 4.0.4 API License Active Pass WordPress WordPress Version >=3.6 5.6.2 Pass WordPress Memory Limit >=64M 512M Pass MultiSite Disabled =true true Pass FileSystem Method = direct direct Pass PHP PHP Version >=5.6 7.4.16 Pass PHP Safe Mode Disabled =true true Pass PHP Max Execution Time >=30 seconds 300 Pass PHP Max Input Time >=30 seconds 300 Pass PHP Memory Limit >=128M 512M Pass PCRE Backtracking Limit >=10000 1000000 Pass PHP Upload Max Filesize >=2M 128M Pass PHP Post Max Size >=2M 128M Pass SSL Extension Enabled =true true Pass SSL Warnings = empty error:0909006C:PEM routines:get_name:no start lineWarning cURL Extension Enabled =true true Pass cURL Timeout >=300 seconds 60 Warning cURL Version >=7.18.1 7.75.0 Pass cURL SSL Version >=OpenSSL/0.9.8l OpenSSL/1.1.1k Pass PHP Allow URL fopen YES PHP Exif Support YES ( V7.4.) PHP IPTC Support YES PHP XML Support YES PHP Disabled Functions No functions disabled. PHP Loaded Extensions Core, PDFlib, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apcu, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, gnupg, hash, iconv, imagick, imap, intl, jsmin, json, ldap, libxml, mailparse, mbstring, mcrypt, mongodb, mysqli, mysqlnd, odbc, openssl, pcntl, pcre, pdo_dblib, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, readline, scrypt, session, snmp, soap, sockets, sodium, sqlite3, ssh2, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, yaml, zip, zlib MySQL MySQL Version >=5.0 10.3.28-MariaDB-log Pass MySQL Mode ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION MySQL Client Encoding utf8mb4 Server Info Server Software Apache Operating System FreeBSD Architecture 64 bit Server Protocol HTTP/2.0 HTTPS ON Server self connect Response Test O.K. User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:87.0) Gecko/20100101 Firefox/87.0 Gateway Interface CGI/1.1 Memory Usage 79.07 MB Request Time 1617049871 Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,*/*;q=0.8 Accept-Charset Content N/A MainWP Settings Number Of Child Sites 38 Use WP-Cron No Optimize for Shared Hosting or Big NetworksYes Automatic Daily Update Install trusted updates Abandoned Plugins/Themes Tolerance 365 Maximum number of posts to return Maximum number of pages to return Primary Backup System MainWP WP Time Capsule Extension Maximum simultaneous requests 4 Minimum delay between requests 200 Maximum simultaneous requests per ip1 Minimum delay between requests to the same ip1000 Maximum simultaneous sync requests 8 Minimum simultaneous install/update requests3 Active Plugins Activity Log for MainWP 1.7.0 Active Backup and Staging by WP Time Capsule1.22.1 Active Duplicator Pro 4.0.2 Active Easy Updates Manager 9.0.8 Active hCaptcha for Forms and More 1.9.0 Active iThemes Security Pro 6.8.3 Active MainWP Child 4.1.5 Active MainWP Dashboard 188.8.131.52 Active MainWP Time Capsule Extension 184.108.40.206 Active Typemarker 1.4.0 Active Typemarker Token Importer 1.0.3 Active UpdraftPlus - Backup/Restore 1.16.50 Active WP Reset PRO 5.56 Active WP STAGING 2.8.2 Active
Try this FAQ and see if it helps Premium Plugin Updates Not Detected - MainWP Documentation
thanks for pointing me there, good to know.
However, first the Custom Dashboard Extension crashed my MainWP site, and second after going the alternative way and inserting the snippet into the active theme’s functions.php the plugin is still not deteced.
I’m going to open a ticket as recommended.
When opening the ticket, be sure to reference this post in your ticket to help skip some of the basic troubleshooting steps.
I don’t think I’ve seen that before. I would also ask to have that checked.
While troubleshooting this issue, I found that the plugins in the issue have problems with their custom update systems.
- First, I went to the child site and noticed that WP itself doesn’t detect available updates for these 2 plugins. At this point, MainWP Dashboard could not detect these updates since they are not detected by WP.
- Next, I forced WP to recheck for updates by refreshing the WP Admin > Updates page in the child site.
- Once WP detected updates for these plugins, I synced the site and updates showed up in MainWP.
In short, this is a bug with the custom update mechanism that these premium plugins use.
We found that the problem was in the custom code that was used in the Custom Dashboard extension, not the actual extension.
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