MainWP Community

Can't install child beta 3

Hello!
I just updated the Dashboard 4.1 Beta2 to Beta3 and wanted to update MainWP Child with Beta3 but I receive an error “Installation failed(Error while installing)”. When I update the Beta3 directly on a Child website there is no problem.

I already tried to log out and -in, but this doesn’t change the error.

Hi Leo, thanks for reporting this.

Can you please tell me exact steps how can I duplicate the problem? I tried to install the plugin on my test setup but it worked for me.

I followed the instruction on release page. I did this with the first Beta and this worked fine. In the meantime Wordpress updated to version 5.5.1. Perhaps there is a connection?

Leo do you have iThemes security installed on the MainWP dashboard?

I just tested installing other plugins. When I install a plugin from wordpress.org, the installation works. When I install via upload, I get this error.

Hi Vince,
I don’t use iThemes security.

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Status --> Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

image

Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

If you have any security software on your main dashboard site, you can try to disable it and see if that resolves your issue. I have that issue with iThemes security and so far there has been no resolution except to disable and then reactivate when finished.


### Server Info                    Required                                               Detected                                     Status   ###

MainWP Dashboard                   
MainWP Dashboard Version           4.0.7.3                                                4.1-beta3                                    Warning     
MainWP Upload Directory            Writable                                               Writable                                     Pass        
MainWP Extensions                  
Advanced Uptime Monitor Extension  5.0.2                                                  API License Active                           Pass        
MainWP Branding Extension          4.0.2                                                  API License Active                           Pass        
MainWP Clean and Lock Extension    4.0.1                                                  API License Active                           Pass        
MainWP Clone Extension             4.0                                                    API License Active                           Pass        
MainWP Code Snippets Extension     4.0                                                    API License Active                           Pass        
MainWP Custom Dashboard Extension  4.0                                                    API License Active                           Pass        
MainWP Favorites Extension         4.0.3                                                  API License Active                           Pass        
MainWP Maintenance Extension       4.0.1                                                  API License Active                           Pass        
MainWP Staging Extension           4.0                                                    API License Active                           Pass        
MainWP UpdraftPlus Extension       4.0.2                                                  API License Active                           Pass        
WordPress                          
WordPress Version                  >=3.6                                                  5.5.1                                        Pass        
WordPress Memory Limit             >=64M                                                  256M                                         Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
FileSystem Method                  = direct                                               direct                                       Pass        
PHP                                
PHP Version                        >=5.6                                                  7.3.16                                       Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Max Execution Time             >=30 seconds                                           300                                          Pass        
PHP Max Input Time                 >=30 seconds                                           60                                           Pass        
PHP Memory Limit                   >=128M                                                 256M                                         Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Upload Max Filesize            >=2M                                                   128M                                         Pass        
PHP Post Max Size                  >=2M                                                   128M                                         Pass        
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        
cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          300                                          Pass        
cURL Version                       >=7.18.1                                               7.54.0                                       Pass        
cURL SSL Version                   >=OpenSSL/0.9.8l                                       OpenSSL/1.0.2u                               Pass        
PHP Allow URL fopen                YES                                                    
PHP Exif Support                   YES ( V7.3.)                                           
PHP IPTC Support                   YES                                                    
PHP XML Support                    YES                                                    
PHP Disabled Functions             No functions disabled.                                 
PHP Loaded Extensions              Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apcu, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, json, ldap, libxml, mailparse, mbstring, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_dblib, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, readline, session, shmop, soap, sockets, sodium, sqlite3, ssh2, standard, sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
MySQL                              
MySQL Version                      >=5.0                                                  10.3.21-MariaDB                              Pass        
MySQL Mode                         ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Client Encoding              utf8                                                   
Server Info                        
Server Software                    Apache/2.4.43 (Unix)                                   
Operating System                   Linux                                                  
Architecture                       64		 bit                                               
Server Protocol                    HTTP/1.1                                               
HTTPS                              OFF                                                    
Server self connect                Not expected HTTP response body:                       
User Agent                         Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:80.0) Gecko/20100101 Firefox/80.0
Gateway Interface                  CGI/1.1                                                
Memory Usage                       12.56 MB                                               
Request Time                       1599075372                                             
Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,*/*;q=0.8
Accept-Charset Content             N/A                                                    
MainWP Settings                    
Number Of Child Sites              18                                                     
Use WP-Cron                        Yes                                                    
Optimize for Shared Hosting or Big NetworksNo                                                     
Automatic Daily Update             Install trusted updates                                
Abandoned Plugins/Themes Tolerance 365                                                    
Maximum number of posts to return                                                         
Maximum number of pages to return                                                         
Primary Backup System              Default MainWP Backups                                 
Maximum simultaneous requests      4                                                      
Minimum delay between requests     2000                                                   
Maximum simultaneous requests per ip1                                                      
Minimum delay between requests to the same ip5000                                                   
Maximum simultaneous sync requests 4                                                      
Minimum simultaneous install/update requests1                                                      
Active Plugins                     
Activity Log                       2.5.2                                                  Active                                       
MainWP Dashboard                   4.1-beta3                                              Active                                       
UpdraftPlus - Backup/Restore       1.16.28                                                Active                                       
WP Crontrol                        1.8.5                                                  Active                                       
WPS Hide Login                     1.5.6                                                  Active                                       
WPS Limit Login                    1.4.9                                                  Active                                       

Report looks good. Nothing unusual in there.

Do you get the same error if you disable all plugins except for the MainWP Dashboard on the dashboard site?

Leo you can try to disable “wps hide login” and see if it works.

1 Like

I disabled all the plugins and nothing changes. I’m planning to restore to a point prior to the beta and verify what does work and what doesn’t. As I seem to be the only one having this problem, the cause probably isn’t within MainWP.

Hi Leo, thanks for letting us now.

If you are able to duplicate the problem again, please let me know and we will look into this.

Also, you may want to look and find which security rule is causing the Server Self-connect to fail:

It is possible that the same security rule is blocking requests from your child sites and cause the process to fail.

Let us know how it goes.

Hi Bogdan!
Just a message to let you know it was my mistake :blush:. I host the server myself and for a couple of weeks I connected to the dashboard with the local IP-adres. When I use the internet IP-adres, like I always did, everything works fine…

2 Likes

Thanks for letting me know. I am happy to see that the problem is solved.

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