It worked fine for long time. But now suddenly - not sure if I updated something - the featured images are often not being sent to the child sites. It varies, it seems. One site does not receive these at all. I am working with the latest version of Wordpress and MainWp.
Any idea why that could be? Someone with similar experiences?
No, nothing I am aware of.
Is there anything on the server side? Some security rule or SSL verification error?
Problems like this can happen if a child site can’t reach to the dashboard site.
When publishing a content, the child site will reach to the dashboard to download the image, but if some security rule blocks it or SSL verification fails, the image can’t be downloaded and it fails.
Hmm, not that I am aware of. It’s interesting to see that the three child-sites I have - they reside all on the same hosting provider - do differ. One of the three »accepts« the image. Strange.
Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Status → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
Here you go, although partially in german:
### Server Info Required Detected Status ###
MainWP Dashboard
MainWP Dashboard Version 4.1.9.1 4.1.9.1 Bestanden
MainWP Upload Directory Writable Writable Bestanden
MainWP-Erweiterungen
MainWP Custom Dashboard Extension 4.0 API License Active Bestanden
WordPress
WordPress Version >=3.6 5.8.1 Bestanden
WordPress Memory Limit >=64M 256M Bestanden
MultiSite Disabled =true true Bestanden
Dateisystem-Methode = direct ftpsockets Warnung
PHP
PHP Version >=7.0 7.4.21-he.0 Bestanden
PHP Safe Mode Disabled =true true Bestanden
PHP Max Execution Time >=30 seconds 30 Bestanden
PHP Max Input Time >=30 seconds 60 Bestanden
PHP Memory Limit >=128M 256M Bestanden
PCRE Backtracking Limit >=10000 1000000 Bestanden
PHP Upload Max Filesize >=2M 32M Bestanden
PHP Post Max Size >=2M 32M Bestanden
SSL Extension Enabled =true true Bestanden
SSL Warnings = empty Bestanden
cURL Extension Enabled =true true Bestanden
cURL Timeout >=300 seconds 60 Warnung
cURL Version >=7.18.1 7.64.0 Bestanden
cURL SSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1d Bestanden
PHP Allow URL fopen JA
PHP unterstützt Exif JA ( V7.4.)
PHP unterstützt IPTC JA
PHP unterstützt XML JA
PHP Deaktivierte Funktionen syslog,
PHP Geladene Erweiterungen Core, PDFlib, PDO, Phar, Reflection, SPL, SimpleXML, apache2handler, bcmath, bz2, calendar, ctype, curl, date, dba, dom, exif, fileinfo, filter, ftp, gd, geoip, gettext, hash, iconv, imap, intl, ionCube Loader, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, pspell, session, shmop, soap, sockets, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, timezonedb, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
MySQL
MySQL Version >=5.0 5.7.35-38-log Bestanden
MySQL-Modus NO_ENGINE_SUBSTITUTION
MySQL Client Verschlüsselung utf8
Server Info
Server-Software Apache
Betriebssystem Linux
Architektur 64 bit
Server-Protokoll HTTP/1.0
HTTPS AUS
Verbindung zum Server selbst Response Test O.K.
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/94.0.4606.81 Safari/537.36
Geteway-Schnittstelle CGI/1.1
Arbeitsspeicherauslastung 39.46 MB
Antwortzeit 1634121706
Inhalt akzeptieren text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Zeichensatz des Inhalts n. a.
MainWP-Einstellungen
Anzahl Child-Websites 4
WP-Cron benutzen Nein
Für Shared Hosting oder große Netzwerke optimierenNein
Automatische tägliche AktualisierungInstall trusted updates
Aufgegebene Plugins/Themes-Toleranz
Maximale Anzahl der Beiträge, die zurückgegeben werden sollen50
Maximale Anzahl der Seiten, die zurückgegeben werden sollen
Vorrangiges Backup-System Standard MainWP Backups
Maximale gleichzeitige Anfragen 4
Minimale Verzögerung zwischen Anfragen200
Maximale gleichzeitige Anfragen pro IP1
Minimale Verzögerung zwischen Anfragen zu derselben IP1000
Maximale gleichzeitige Synchronisierungs-Anfragen
Minimale gleichzeitige Installieren/Aktualisieren-Anfragen
Active Plugins
Add Featured Image Custom Link 1.1.0 Aktiviert
Akismet Anti-Spam 4.2.1 Inaktiv
Hello Dolly 1.7.2 Inaktiv
MainWP Dashboard 4.1.9.1 Aktiviert
@luftikus143 Na!
That’s quite ok… I can translate & really only interested in the numbers and if things are passing.
I am pretty sure this could be and is the issue. Would you be able to add this line to your WP-config.php file?
define(‘FS_METHOD’, ‘direct’);
In short - when you upload a file via PHP it is the owner. Since you are using ftpsockets to access the file system PHP is complaining that it’s not the owner of the file.
This setting is explained a bit more in detail here on the excepted answer:
Thanks for further looking into this. But unfortunately, nothing has changed. I added the line in the MainWP and in the child sites - but same thing: The image is not being displayed/transferred. Hmmm… strange!
Ah no, it didn’t. Changed the file again (from define(‘FS_METHOD’, ‘ftpsockets’); to define(‘FS_METHOD’, ‘direct’);)… but still not.
Does this need to be changed in MainWP and the Child Sites?
@luftikus143 Possibly both just to be sure. This is actually the first time I saw that not set correctly on a ticket. This might be something that your Host is controlling directly.
Ho, yes! Very nice indeed! Thanks so much!!
However it says now on the child site: » This site may not connect to your dashboard or may have other issues. Check your [MainWP server information page].«
Hmmm Can you disable the Child Plugin and re-enable it? I am not seeing anything else wrong on your MainWP System Report. What does the System Report on the Child Site report - anything say " Warnung "?
Disabled and reenabled - but same message appears.
How can I see the System Report of the Child Site? The tabs »Server information« and »Connection details« don’t show anything…
@luftikus143 There should be another tab to the left of that that says Server information. If it’s not there you have it hidden via the MainWP Dashboard branding settings.
Make sure everything says Pass or good & that your PHP version is <=7.4
You may also open a full Support - MainWP WordPress Management ticket so we can connect and look things over.
I guess this has nothing to do with the current problem. But the MainWP complains:
Configuration issue detected : MainWP has no write privileges to the uploads directory. Because of this some of the functionality might not work.
What is the correct setting?
Yes, I thought so… But nothing happens when I click on that tab… The page stays white…
You may run this tool that I built in order to clear your Child Site DB of ALL MainWP Child Plugin data as if it was fresh. Remove after use for security reasons. This will at least rule that out.
https://bitbucket.org/kronoslabs/klbs-reset-mainwpchild-settings/src/master/
Hi Keith, thanks for all the support. I did upload and run the script on one of the sites. It works there. But it works correctly on the other sites too, without uploading the plugin.
I meanwhile did changes on the server side to the folder access rights (changing the owner name)… which did change something for other things that didn’t work.
So perhaps this was the fault of everything. Not sure.
Hope this helps somebody else having the same or similar problems.
Many thanks!!
